Claims Representative II, Commercial Property

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.  

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise. 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for a Claims Representative II to join our growing team!

What you'll do here:                                                   

• Responsible for representing the company in the negotiation and settlement of claims.
• Direct handle and/or examine small to medium complex claims
• Working within the guidelines of the Best Practices you will investigate, negotiate and settle losses for small to mid-complex claims up to $150,000 for personal line losses and to $100,000 on commercial losses.
• Conduct analysis and assessment processes including analysis of coverage, quantum and liability assessments.
• Follow reserving practices, you will manage indemnity and expenses to ensure accurate and timely financials of exposures are maintained and adhered on each claim file.
• Check details of the Insured's policy to determine coverage.
• Gather versions of events from the insured and any and all other persons who were involved, witnessed or observed.
• Provide quality service to external or internal customers.
• Answer queries relating to investigations and the claims process.
• Ensure timely follow up with customers on the status of their claim.
• Determine if the claim is covered or not by analyzing the coverage required to cover the claim.
• Assign and direct the activities of independent adjusters where required.
• Identify, assign and manage the necessity of expert involvement on claims; being mindful of claim cost control.
• Settle claims in a fair and reasonable manner, validate damages and complete payments.
• Assist with unit priorities including training and development of staff and other duties as assignment by the Unit Manager.

What you bring to the table:     

• University degree/college diploma preferred, or any combination of equivalent education and experience.
• Minimum 1-2 years of property claims handling experience with personal, condominium and commercial claims.
• Ongoing commitment to self-development.

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.