Integration Specialist - Meter & Automation

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is seeking the right individual to fill an immediate need for an Integration Specialist. This position will be crucial in ensuring the success of municipal metering projects, providing essential technical support, and collaborating closely with the sales and leadership team. The ideal candidate will excel in written and oral communication, as well as develop the ability to train customers, troubleshoot issues, and deploy systems in conjunction with Neptune Meter’s process.

Please Note:

• The candidate must be based in the Western region of the United States, preferably in Arizona or Colorado.

• Remote role with occasional office visits and travel to client sites.

• Position is approximately 90% remote and 10% travel.

• Majority of travel concentrated in the Western region.

• Occasional overnight travel required.

Key Responsibilities:

• Provide remote technical support to customers nationwide using a ticketing system and remote desktop tools to diagnose and resolve Neptune Systems and utility billing-related issues.

• Collaborate with cross-functional teams to seamlessly integrate metering solutions into municipal projects.

• Design, implement, and troubleshoot system integrations to meet project requirements.

• Ensure compatibility and interoperability of integrated systems.

• Perform training to internal and external customers on the operation, theory, and troubleshooting of the meter reading system.

• Provide technical product support and troubleshooting as needed with utility field technicians, customers, and vendors.

• Qualifications:

• Bachelor’s Degree is preferred but not required.

• Experience on a customer service team, including a strong working knowledge of service processes, policies, techniques, and applicable regulations required.

• Excellent verbal and written communication skills.

• Ability to work in a challenging environment with strong organizational skills.

• Polite, confident, tactful, patient, and diplomatic while dealing with complex problems.

• Ability to develop and deliver effective presentations to groups.

• Proficient in Microsoft Office software (Outlook, Word, Excel, PowerPoint, Project, SharePoint, etc.)

• Experience with Salesforce is preferred but not required.

• Experience with Utility Billing software is preferred but not required.

• Ability to travel.

Qualifications:

• Bachelor’s Degree is preferred but not required.

• Experience on a customer service team, including a strong working knowledge of service processes, policies, techniques, and applicable regulations required.

• Excellent verbal and written communication skills.

• Ability to work in a challenging environment with strong organizational skills.

• Polite, confident, tactful, patient, and diplomatic while dealing with complex problems.

• Ability to develop and deliver effective presentations to groups.

• Proficient in Microsoft Office software (Outlook, Word, Excel, PowerPoint, Project, SharePoint, etc.)

• Experience with Salesforce is preferred but not required.

• Experience with Utility Billing software is preferred but not required.

• Ability to travel

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information