Cloud Systems Engineer (Remote)

We are seeking a Systems Engineer Cloud to manage, support, and expand cloud service portfolio. This role includes configuring cloud environments, handling customer support and consultation, and collaborating with internal teams to enhance service functionality. You will work on innovative cloud projects, contributing to the optimization and integration of solutions that support diverse clients.

This position is fully remote within Germany, with occasional travel required.

Key Responsibilities

• Administer, support, and implement our cloud portfolio (e.g., Cloud PURE, Zoom, Five9, ThinkOwl).
• Configure Freeswitch, FusionPBX, databases, and other necessary components.
• Ensure seamless operation and ongoing enhancement of our cloud solutions.
• Provide technical guidance and support to clients for cloud service integration.
• Work with internal teams to optimize and roll out new functionalities.
• Plan and execute implementations within the SBC landscape.
• Install, configure, and administer virtualized environments such as VMware, Windows, and Linux.
• Handle technical incidents, changes, and projects in SIP and Session Border Controller environments.

Essential Skills and Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• At least 3 years of experience in telephony and cloud environments.
• Knowledge of SIP, SBC, proxy configurations, Linux, and databases.
• Familiarity with MS Office tools, especially Outlook, Excel, and Word.
• Technical support or service desk experience with ticketing systems is advantageous.
• Customer-focused with strong service orientation.
• Proficiency in both spoken and written German (C1) and English.
• Driver’s license (Class B).
• Willingness to participate in on-call support.

Benefits of Joining

• Competitive salary and bonuses.
• Opportunity to work remotely with flexible working hours.
• Access to Urban Sports or Hansefit memberships, team-building, and employee events.
• Opportunity to work on innovative cloud solutions with a focus on service optimization for a variety of clients.
• Personalized development and training in cloud technologies with cross-functional collaboration.
• Take advantage of company-sponsored mobility and employee discounts.
• Tailored training programs and retirement benefits.
• Exciting team-building activities within a collaborative and dynamic environment.

Application Process

We invite driven cloud professionals eager to innovate and enhance our systems to apply. Please submit your CV and a cover letter detailing your cloud engineering experience and passion for scaling infrastructure. Click 'Apply Now' to advance your career in a remote-friendly company focused on cutting-edge cloud solutions.

Commitment to Diversity and Inclusion in Our Company

We are proud to be an equal opportunity employer, committed to providing a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds and experiences, as we believe diversity drives innovation and growth within our teams.