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Customer Care Agent- Argentina

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

3+ years in customer-facing roles, 2+ years in Hospitality industry, CRM and engagement tool proficiency, Strong project management skills, Willingness to work weekends.

Key responsabilities:

  • Nurturing relationships and identifying issues
  • Overseeing mentor support for clients
  • Collaborating with teams for customer success
  • Monitoring status and showcasing product features
  • Identifying growth opportunities in accounts
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HyperGuest https://www.hyperguest.com/
51 - 200 Employees
See more HyperGuest offers

Job description

Description

We are looking for a Global Customer Care Agent to join our customer Care team in Argentina.

The Customer Success agent will play a pivotal role in ensuring the satisfaction and retention of our valued customers. We are looking for a person who is dedicated to ensuring customer satisfaction and have the managerial skills to drive excellence


Responsibilities

  •  Nurturing long-term relationships, proactively identifying issues, and driving customers throughout their journey with our product.
  • Overseeing, mentoring and ensuring clients satisfaction with the solution and processes.
  • Develop and maintain strong relationships with customers, acting as their primary point of contact and trusted advisor.
  • Collaborate with cross-functional teams to ensure seamless onboarding, product adoption, and ongoing success for each customer.
  • Monitor customer status, identify potential risks, and showcase new product features and functionality.
  • Proactively identify opportunities for growth and expansion within existing customer accounts.

Requirements

  • 3+ years of professional experience in leading customer-facing teams. 
  • 2+ years of professional experience in the Hospitality field.
  • Experience in building or supporting differentiated service tiers or unique customer segments.
  • Proficiency in using customer CRM and engagement tools.
  • Strong project management skills.
  • Ability to influence, persuade, negotiate, and build good relations with customers.
  • Passion for customer success and a commitment to delivering an outstanding customer experience.
  • Willing to provide a “Hands-on” approach.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Strong verbal and written English communication skills.
  • Availability to work shifts including weekends.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Hospitality
  • Collaboration
  • Verbal Communication Skills
  • Problem Solving
  • Team Leadership
  • Negotiation

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