Customer Collections Account Representative

Overview:

InteLogix is seeking a Customer Collections Account Representative in the Dimondale, MI area.  This position is hybrid, candidates must be comfortable working in office and remote.  In this role, you will be the first point of contact for our customers – both in person and via phone.  You will provide assistance, resolve issues, and ensure a positive experience.  The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement
• Early access to earned wages via PayActiv
• Access up to 50% of earned wages (capped at $500 per pay period)
• Salary Range: Up to $15.56/hour - pay is determined by scope of responsibility within the role, your experience, location and other job-related factors

• This is a Hybrid position, and you must live in the Dimondale, Michigan area. 
• The position begins with virtual Training from 11/12/24-11/26/24
• The position will be fully onsite then will transition to remote with a requirement to commute to the site twice per month.
• Complies with all specified FDCPA, state and city laws and provisions, as outlined in the Intelogix Compliance with FDCPA and State Collection laws Statement, the Intelogix A/R Training program and the FDCPA Test
• Makes arrangements with the customers to pay balance in full or set up the best possible arrangements
• Assist with the garnishment process
• Help customers face to face and over the phone
• Documents all collection activity in the client/Intelogix system in a concise and accurate manner
• Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews
• Maintains good public relations
• Cope with high-stress environment caused by speaking with emotional callers
• Adhere to Company attendance, punctuality, and meal and rest break requirements
• Maintain concentration and focus in order to meet performance goals
• React positively to an ongoing, changing environment
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Maintain good working relationship with assigned supervisors and coworkers
• Work safely without presenting a threat to self or others
• Perform additional duties as required by management

What We Look for in a Candidate:

• Must be 18 years of age or older
• High School Diploma or equivalent
• Able to work onsite and remote as scheduled
• Comfortable assisting customers face to face and over the phone
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Superb attendance, so you can be there when our customers need us

All job offers are contingent upon: 

• Fingerprinting
• Drug Test
• Background check
• Citizenship/residency verification
• Candidate must have any Treasury debt paid in full or on an approved arrangement before hire.