Overview:
BM TRADA has an opportunity for a Training and Certification Development Coordinator. This exciting opportunity sits within our training and development team, which specialises in ensuring customer products and services are fit for purpose and make the grade. This team delivers our programme of specialist passive fire training to our external customers.
As the successful candidate you will be at the forefront of our business and shall be responsible for assisting in the preparation of clients for training, including chasing agreed payments and documentation, contacting clients for updates, working with our CRM database as well preparing customer proposals.
This role is suitable for an inquisitive and detailed individual that thrives on new challenges. This role is remote working from home.
Responsibilities:
- Preparing clients for training, including ensuring documentation is received and chasing agreed payments within specific timescales
- Working with accounts and key stakeholders to ensure clients commitments have been met
- Supporting the team working with accounts and clients to ensure training commitments have been met including documentation and payments
- Collating data and reporting back accordingly
- Inputting and managing relevant opportunities generated from marketing campaigns and events
- Supporting our Live and Online training events
- Managing the correspondence between the Training and Certification Development Manager and their clients, including setting up meetings
- Updating customer accounts, opportunities, and tasks on CRM
- Answering and making phone calls
- Preparation of quotations and supporting documentation
- Answering queries and resolving any questions clients may have
- Coordination of training including preparation of training material and supporting exams
- Representation of the company at exhibitions and events (where required)
- Carrying out research
Skills / Qualifications:
- Good Mathematics and written English (A-C, GCSE or equivalent at least)
- Excellent, assertive and confident communication skills, both written and verbal
- Strong work ethic with a positive attitude
- An ability to work under pressure and to deadlines
- Good customer care skills
- Strong analytical & organisational skills
- Good IT Skills (MS Office and working with databases)
- Experience of report writing & researching
- Experience within a similar role is highly advantageous
- Experience within the construction industry is desirable but not essential
Benefits of working at Element
33 days annual holiday, consisting of 25 days annual holiday and 8 days public / x4 Life Assurance / Legal & General Pension scheme with total contributions up to 12% / Flexible Working / Cycle Scheme / Free Onsite Refreshments / Recommend a Friend Bonus / Perks At Work Discount Scheme
For more information on Element's BUILT division, please take a look at our e-brochure: https://indd.adobe.com/view/7032c5bd-3645-4c48-86d4-b568d53de400
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To apply please email derek.grist@element.com
Company Overview:
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
Diversity Statement:
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
