Offer summary
Qualifications:
3+ years of experience in Zendesk Administration, Experience with Zendesk Support, Chat, Guide, and Explore, 1-5 years exposure to SaaS business model and KPIs, Bachelor’s degree in relevant field, In-depth knowledge of system configuration and integrations.
Key responsabilities:
- Customize Zendesk according to business requirements
- Oversee user access and manage roles
- Set up and maintain integrations with other tools
- Create dashboards and analyze KPIs for operational efficiency
- Ensure data integrity and provide end-user support