Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.
Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at pplfirst.com).
Responsibilities:
· Supervises and mentors members of the Supports Broker team.
· Fulfills roles of Lead Supports Broker as needed.
· Facilitates and attends stakeholder outreach, training and marketing events in communities served by Public Partnerships.
· Documents and reports all participant/representative complaints regarding Public Partnerships services using required reporting processes and systems.
· Reports and appropriately follows up on allegations or reports of suspected fraud, abuse, neglect, and exploitation.
· Maintains documentation of services provided in accordance with applicable policies and procedures.
· Assesses staff knowledge, skills, and abilities relative to operational requirements.
· Provides subject matter expertise and operational support in recruiting, screening, hiring, training, and performance management of Supports Brokers.
· Develops training materials and curriculum (system user guides, PowerPoint presentations, tutorials, helpful hints, etc.) to promote staff development and job performance. Deliver trainings to staff on a regular and ongoing basis.
· Demonstrates initiative and active participation in program development, special projects and Information and Assistance Operations at-large.
· Provides supervisory leadership, mentorship and training to new and existing Brokers, spearheading professional and workforce development within the Information & Assistance team.
· Co-authors or otherwise contributes to development of new policies, procedures, training materials and other resources designed to facilitate successful self-direction of services and best practice support brokerage.
· Responds to escalated state program office, Supports Broker, Participant and other stakeholder inquiries, complaints and grievances
· Coordinates and performs quality management, including internal audits and other quality control activities.
· Handles and processes all documents, files and Participant information in accordance with HIPAA guidelines and requirements.
· Other duties as assigned.
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.
Qualifications:
Education*: High School Diploma or equivalent required. Related four-year (BA or BSW) degree preferred.
Experience*: Minimum three years of experience providing case management or support brokerage to individuals with disabilities and/or persons who are elderly
*varies by state program/ contract
Compensation & Benefits:
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