Customer Support Manager (f/m/d), Amsterdam

As Customer Support Manager at Invesdor, you will oversee and coordinate our support operations in the Netherlands, collaborating closely with support teams in Germany and Finland to ensure prompt, ensuring prompt and professional assistance to investors while maintaining smooth operational processes. You’ll play a key role in delivering an exceptional customer experience, working closely with our international team to enhance service quality and satisfaction.

• Respond to callback requests and provide phone support for investors
• Manage and respond to emails and chat inquiries
• Monitor and engage with Trustpilot and Google reviews
• Handle back-office tasks, including master data updates, withdrawals, IBAN and ID checks, and Buckaroo reconciliations
• Transfer of assets, including communication with investors and legal document checks
• Manage payment processes
• Address incomplete investments and work to improve conversion rates
• Oversee clearing processes, including repayments and end-funding calculations
• Send targeted communications for specific topics
• Manage bond transfers and updates to the register
• Drive process optimization and alignment within the international supportteam

• An adventurous role in an international environment where no day is the same, offering collaboration across various departments and a diverse range of responsibilities.
• A working environment where your ideas but also responsibility for execution and implementation really count, with short lines of communication and quick decisions.
• An inspiring workplace at the SDG House in Amsterdam, surrounded by a team that lives for impact.
• Enjoy a balanced work week with three days at the inspiring SDG House in Amsterdam and two days of flexibility to work from home. We believe in the power of collaboration, learning and innovation but also flexibility back and forth.

• 2+ years of experience in a support or customer-focused role
• Excellent communication skills in Dutch and English
• Experience in financial services or a strong interest in investments
• High attention to detail and ability to multitask effectively
• Strong organizational skills and problem-solving capabilities
• Experience with customer service tools like Zendesk or HubSpot is a plus
• Team player is necessary

Are you ready to take on the challenge? 
If you see yourself in this role and want to join us in innovating the investment world, please send your application (cover letter, CV, references, salary expectations and possible start date) to jobs@invesdor.nl. 
 
We can't wait to meet you and together make a sustainable future truly possible!