Security Advisor, Falcon Complete (Remote, AUS)

​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:
The Falcon Complete Security Advisor works within a team of advisors focused on overall health and security posture of all Falcon Complete customers. The ideal candidate will demonstrate a combination of technical, security, and customer management skills aimed at guiding customers towards a successful and secure experience with Falcon Complete. Under the direction of leadership, this role will execute daily tasks to ensure Falcon Complete can achieve its mission to stop breaches.

What You'll Do:

• Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.

• Provide Falcon Complete customers with recommendations that align to improved security including trend analysis, configuration analysis, and improved product capabilities.

• Meets with the customer on established cadence to provide service overview, opportunities for improvement, and recommendations that align to improved security.

• Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.

• Contact customers directly upon identification of misalignment with Falcon Complete standards.

• Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.

• Develop and provide customers with service reports and stats as requested.

• Partner with internal teams to ensure customer satisfaction.

• Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues. 

What You'll Need:

• 3+ years in Cybersecurity focused role.

• Customer empathy and ability to guide customers towards desired outcome.

• Excellent customer-facing communication skills including verbal and written.

• Partner with CrowdStrike teams to troubleshoot and resolve customer issues.

• Adept in Windows, Linux, and MAC operating systems.

• Experience or demonstrated knowledge of threat detection and incident response.

• Bachelor's degree in Technology and/or Cybersecurity or relevant experience.

Preferences:

• Incident Management and CSIRT operation

• Change Management

• Malicious Code: Detection and Response

• Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).

• Intrusion Detection and Response

• Experience working with complex, sophisticated clients

• Strong analytical capabilities and a desire to learn new things

• Able to work across multiple teams to resolve customer issues and requests

• Demonstrated experience as a security advisor or consultant

• Knowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck a plus.

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Benefits of Working at CrowdStrike:

• Remote-first culture

• Market leader in compensation and equity awards with option to participate in ESPP in eligible countries

• Competitive vacation and flexible working arrangements

• Physical and mental wellness programs 

• Paid parental leave, including adoption 

• A variety of professional development and mentorship opportunities

• Access to CrowdStrike University, LinkedIn Learning and Jhanna

• Offices with stocked kitchens when you need to fuel innovation and collaboration

• Birthday time-off in your local country

• Work with people who are passionate in our mission and Great Place to Work certified across the globe