Patient Ambassador

*Applicant must live in the state of Nevada to be considered for this role.

Do you like talking to people? Are you warm, empathetic, and enjoy helping others? Do you also have strong sales experience to successfully navigate through sensitive conversations?

As the industry leaders, we proudly offer an exceptional patient experience and seek dynamic team members who are committed to working toward that same standard. Sono Bello is currently hiring Patient Ambassadors! We are looking for the best of the best, and will extend competitive compensation, benefits, and a bonus program with opportunities for growth and development.

We specialize in micro-laser assisted liposuction and total body transformation – it is all we do! Our surgeons are highly trained in micro-laser technology and perform thousands of body contouring procedures every year. Although there are many different providers for liposuction, none offer the same combination of expertise, innovation, dependability, and affordability as Sono Bello.

Patient Ambassadors are responsible for creating the first impression in the patient journey and setting the stage by scheduling a free consultation via phone, sms, live chat and email. Although our primary role is to schedule consultations at our conveniently located consult centers and fully accredited surgical centers across the United States; we also work directly with center team members, clinicians, and surgeons to support our existing patients. This is including, but not limited to: sending patient requests for follow up, warm-transferring to the center and fielding non-urgent, urgent, and emergent Medical Escalations to connect patients with clinicians or an On-Call Surgeon. All while adhering to our Quality Assurance requirements!

You must be a self-starter and a highly motivated professional. Please prepare to share your work experience, where you have demonstrated your ability to meet and exceed targets. Although you work in cooperation with an amazing team of Patient Ambassadors, this position is remote and will ultimately rely on your individual performance.

We are grateful for the opportunity to welcome new Patient Ambassadors to join the industry leaders! Moreover, we are committed to helping our patients live their lives beautifully and intend to offer the same opportunities for our team members.

BENEFITS:

• Full time hours only
• Consistent schedule with a variety of shift options
• 3-4 weeks of paid training
• Base pay of $16.00-$18.00/HR + monthly bonuses
• Medical, dental, and vision insurance coverage
• 401K investing program
• Paid holidays
• Paid time off
• Remote work environment
• Career coaching toward professional growth and development

CORE RESPONSIBILITIES:

• Welcome new patients via inbound call, outbound call, sms, live chat, and email to schedule a free consultation (no cold calling). Must be very tech savvy, with the ability to navigate multiple systems on your PC efficiently.
• Support existing patients by sending requests for follow up, warm-transferring to the center and fielding non-urgent, urgent, and emergent Medical Escalations to connect patients with center team members, clinicians, or an On-Call Surgeon.
• Accurately capture and enter patient information with detailed notes within our CRM systems
• Adhere to compliance with call flow, candidacy, light medical screening questions, and all other Quality Assurance requirements
• Own the first impression of the patient journey
• Engage with patients, build rapport, and offer support in finding solutions by overcoming objections
• Collaborate with Leadership, Training and QA to stay updated on new services and policies

IMPORTANT ATTRIBUTES:

• Enjoy speaking with and helping patients
• Be confident with technology
• Must have sales experience or strong communication skills to navigate sensitive conversations
• Be a self-starter, motivated and driven to advance your skill set while meeting and exceeding targets
• Thrive in a remote, work from home setting
• Highly reliable and able to maintain exemplary attendance

ADDITIONAL QUALIFICATIONS (REQUIRED):

• Customer service: 1 year
• Sales with a quota or objective: 1 year
• You must have a flexible schedule with the ability to work at least 1 weekend day on a regular basis. PAC Team Members will earn a weekend hourly pay differential on Saturday and Sundays.
• You must have the ability to establish a private workspace with a lockable door for your home workstation; your PC equipment will be provided for you. Due to patient privacy, other people, friends, and family members are not permitted to be in the room with you while you work (regardless of age).
• You must have the ability to perform basic technical troubleshooting and maintenance.
• No background noises
• High-speed internet connection. Have a high-speed internet connection that is adequate for the job. (At least 100 Mbps is needed for optimal performance). Not recommended, Wireless based internet service (Satellite/Cellular/Microwave)
• Ability to pass typing and additional skill assessment. At least (40WPM, 95% accuracy).

The hiring process will include a combination of phone, virtual and a skills assessment.

Training Schedule will be Mon-Fri, 7:30am to 4:30pm PST.

You will need to provide your own laptop/PC for the first week of training. Sono Bello will provide all equipment after the first week of employment. You will need to be set up in a private, quiet workspace.

Compensation: $16.00 to $18.00/hour with monthly bonuses