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Technical Support Program Manager

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Salary: 
145 - 196K yearly
Experience: 
Senior (5-10 years)
Work from: 
District of Columbia (USA), United States

Offer summary

Qualifications:

Master’s or Bachelor’s in related field, Minimum 15 years of relevant experience, Experience with sensitive data handling, Proficiency in project management tools like Jira, Relevant certifications (e.g., PMP, CISSP) desirable.

Key responsabilities:

  • Oversee all aspects of Technical Support task area
  • Analyze project-related issues and develop solutions
  • Communicate effectively with various stakeholders
  • Maintain accurate documentation of compliance activities
  • Stay updated on industry trends and technologies
General Dynamics Information Technology logo
General Dynamics Information Technology Aerospace & Defense XLarge https://www.gdit.com/
10001 Employees
See more General Dynamics Information Technology offers

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Other

Clearance Level Must Be Able to Obtain:

None

Suitability:

No Suitability Required

Public Trust/Other Required:

NACI (T1)

Job Family:

Program Management

Job Qualifications:

Skills:

Adaptability, Analytical Thinking, Communication, People Management, Problem Solving

Certifications:

Experience:

9 + years of related experience

US Citizenship Required:

No

Job Description:

Seize your opportunity to make a personal impact as a Program Manager supporting our client, the Division of Federal Systems (DFS) for the Office of Child Support Service (OCSS). GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Program Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on the Program Manager joining our team to provide oversight to the Technical Support Task areas in partnership with the Technical Advisor, and technical managers. You will shape GDIT’s Child Support Marketing strategy in partnership with Child Support Subject Matter Experts.

Location: Currently, this role is remote. However, the primary work location for this position is the Department of Health and Human Services Mary Switzer Building, located near Federal Center Southwest in Washington, D.C. While there is no immediate indication of a change in the remote nature of the job, it is important to note that, as per customer direction, there may be instances where we will be required to work from the office.

HOW A PROGRAM MANAGER WILL MAKE AN IMPACT

Task Area Management

  • Oversee all aspects of the Technical Support task area including leading and managing the various teams that fall under the general task
  • Analyze project related issues and create innovative and collaborative solutions
  • Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, and charts
  • Collect and organize governmental guidance and requirements. Provide subject matter expertise and support to the client to maintain their enterprise architecture and lead coordination with stakeholders to ensure that all required technical support work is completed accurately and on schedule.

Stakeholder Communication

  • Communicate effectively with various stakeholders, including senior management, IT teams, legal teams, and external auditors, to convey compliance issues, risks, and remediation plans.

Industry Knowledge

  • Stay abreast of emerging trends, technologies, and regulatory changes in the federal security landscape and provide recommendations for adapting policies and procedures accordingly.

Documentation

  • Maintain accurate and up-to-date documentation of compliance activities, audit findings, and remediation efforts. Proficiency or familiarity with project management tools, particularly Jira, is preferred.



WHAT YOU’LL NEED TO SUCCEED:

  • Master’s or Bachelor’s in a related field.
  • Minimum of 15 years of experience working in a similar field (e.g. Child Support, State and Local Governments, Federal Systems, Social and Welfare Services, etc.).
  • 5 Years of experience handling sensitive data sources and distribution of data containing personally identifiable information related to a Federal system.
  • Must be US person

Required Skills and Abilities:

  • People Management: Ability to lead and manage individuals, set clear expectations, provide constructive feedback, and delegate effectively.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate complex security concepts to both technical and non-technical stakeholders.
  • Analytical Thinking: Strong analytical and problem-solving skills to identify risks, evaluate controls, and recommend effective solutions.
  • Attention to Detail: Meticulous attention to detail and the ability to maintain accurate and thorough documentation.
  • Collaboration: Proven ability to work collaboratively in a team environment and establish positive relationships with cross-functional teams.
  • Adaptability: Ability to adapt quickly to changing priorities, regulations, and compliance requirements.

Attributes for Success:

  • Relevant certifications (e.g., PMP, CISSP, CISM, CRISC) are highly desirable.


GDIT IS YOUR PLACE:
● Full-flex work week to own your priorities at work and at home
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

The likely salary range for this position is $144,500 - $195,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Aerospace & Defense
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • Adaptability
  • Analytical Thinking
  • Verbal Communication Skills
  • Detail Oriented
  • People Management
  • Collaboration

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