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Technical Service Specialist

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Portugal

Offer summary

Qualifications:

Bachelor's degree or equivalent experience, Degree in electronics/informatics/mechanics preferred, Fluent in Portuguese, English (B2 minimum), Experience in technical service over 3 years, Knowledge of computer networks is essential.

Key responsabilities:

  • Install, test, repair diagnostic equipment
  • Control stock of replacement parts
  • Prepare and maintain detailed service records
  • Train clients on maintenance and troubleshooting
  • Create IT connections for Abbott systems
Abbott logo
Abbott Health Care XLarge https://www.abbott.com/
10001 Employees
About Abbott
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and www.facebook.com/AbbottCareers, on Instagram @AbbottGlobal, and on Twitter @AbbottNews. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.
See more Abbott offers

Job description

     

JOB DESCRIPTION:

Technical Service Specialist

Localização: Vila Real – Norte/Portugal

Principais Responsabilidades

  • Instalar, testar, reparar e realizar manutenção preventiva e corretiva periódica em equipamentos de diagnostico que garantam a conformidade com as especificações da empresa e requisitos do cliente, modificando e atualizando os equipamentos quando necessário e responda a
    pedidos de reparações de emergência para manter a satisfação do cliente.
  • Fazer o controlo de stock das peças de substituição para garantir que os níveis de serviço são mantidos e o nível de stock está de acordo com o Plano.
  • Preparar e manter registos detalhados de serviço, garantindo que toda a documentação
    cumpre os requisitos legais e éticos.
  • Dar formação em equipamentos de diagnostico a técnicos de laboratório e representantes da Abbott. Treinar os clientes em procedimentos de manutenção e solução de problemas.
  • Criar ligações informáticas nos clientes para sistemas Abbott e iniciar pedido de serviço de integração informática com empresas.
  • Conhecimento básico de redes informáticas para dar suporte ao midleware usado nos sistemas.

3.

Habilitações Literárias

  • Licenciatura ou experiência equivalente. Licenciatura em Engenharia  eletrónica / informática / mecânica é preferencial.
  • Português fluente.
  • Bons conhecimentos de inglês (minimo B2) e conhecimento de espanhol é preferencial.

4.

Experiência

  • Mais de 3 anos de experiência como Especialista de Serviço Técnico
  • Capacidade de identificar e gerir resolução de problemas
  • Experiência na utilização de ferramentas analíticas e software
  • Experiencia em redes informáticas
  • Capacidade de integração e atuação eficiente em ambientes multidisciplinares.
  • Mobilidade nacional
  •  Microsoft Office (Excel e Power Point).

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:
Field Services

     

DIVISION:
CRLB Core Lab

        

LOCATION:
Portugal : Remote

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:
Standard

     

TRAVEL:
Yes, 50 % of the Time

     

MEDICAL SURVEILLANCE:
Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:
Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)

     

     

     

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Health Care
Spoken language(s):
PortuguesePortugueseEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Device SetupProject CollaborationComputer Network OperationsComputational ToolsTechnical ServicesStock ControlSpanish CultureCustomer SupportDocument Management

Other Skills

  • Problem Solving
  • Adaptability
  • Microsoft Office
  • Verbal Communication Skills
  • Training And Development
Are you interested?

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