Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!
2024:
Excellence in Customer Service Awards: Organization of the Year (Small)
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®)
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Salary: $95k
Job Responsibilities:
- Remotely manages a 24/7 team of licensed on-site counselors who provide in-person psychoeducation and in-the-moment coaching and mental health support to employees for both work-related and personal issues.
- Be available to travel to in-person meetings approximately 4 times per year.
- Provides on-call support to team for periodic urgent issues occurring outside of business hours, in collaboration with other department leaders.
- Interviews, hires, trains and supervises team members, providing coaching and guidance to foster a high-performance and solution-focused culture.
- Oversees clinical services provided by team, including solution-focused coaching sessions, wellness check-ins and workshops, and crisis support and provides guidance for escalated and complex cases.
- Develops engaging content for wellness workshops and group programming, creating monthly calendars that correspond to the customer’s wellness initiatives, and drawing upon evidence-based and relevant material to drive employee participation.
- Manages and documents team schedules and attendance, ensuring all shifts are covered and backup coverage plans are in place to fulfill customer-required staffing metrics.
- Ensure that team members are prepared to proactively engage and interact with employees, providing a high level of customer service and promoting improved awareness and participation in various wellness support programs.
- Tracks team member caseloads, outcome of required check-ins, and the number of individual and group sessions for weekly, monthly, and quarterly reports.
- Performs quality assurance activities for all clinical and administrative functions, including timely completion of documentation and other tracking reports, as well as adherence to best clinical practices and privacy/compliance requirements.
- Collaborates with the customer’s operational and wellness leads in regular meetings and communications, ensuring that the program wellness goals and metrics are met.
- Helps to update and implement policies, workflows, and trainings, in partnership with other PMs and the Sr. PM.
- Problem solves issues and coordinates efforts with other PMs and Health Advocate internal departments, such as IT, EAP, Operations, and others.
- Presents Quarterly Business Reviews to the customer and Health Advocate executive leadership.
- Leads preparation and presentations for periodic customer audits which may include policy reviews, staff procedural interviews, documentation and reporting audits, and other requirements.
Mental and Physical Requirements
- This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers.
- The nature of the work in this position is sedentary and the incumbent will be sitting most of the time.
- Essential physical functions of the job include fingering, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the workday.
- Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the workday.
Related Duties as Assigned
- The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents.
- Consequently, job incumbents may be asked to perform other duties as required
- Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above.
- Please contact your local Employee Relations representative to request a review of any such accommodations.
Travel Requirements
- Minimum travel requirement four times per year to onsite Port St. Lucie, FL location.
Minimum Qualifications
- Education: Master’s degree in a behavioral health discipline required (social work, counseling, or psychology).
- Professional License: Unrestricted state license to practice psychotherapy (LCSW, LMHC, LPC, LMFT, etc.)
- Minimum 5 years of experience in evidence-based modalities of mental health care, including crisis support.
- Minimum 3 years supervisory or management experience leading a team of clinicians.
- Florida-located and licensed preferred but not required.
- Experience providing presentations and collaborating with multiple teams and stakeholders, including company leaders.
- Strong leadership skills and the ability to build effective teams.
- Effective communication skills to interact with counselors, employees, and customers, with an emphasis on ability to communicate both verbally and in writing.
- Assertive, self-confident, and resilient.
- Intermediate computer skills and familiar with Microsoft Office preferred.
- Demonstrated ability to communicate concepts, strategies and plans in terminology understood by business professionals.
Company Overview
Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.
Learn more
Health Advocate https://www.healthadvocate.com/site/
Facebook https://www.facebook.com/healthadvocateinc/
Video https://vimeo.com/386733264/eb447da080
Awards:
2023:
- National Customer Service Association All-Stars Award: Service Organization of the Year.
- Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
2022:
- Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
- Excellence in Customer Service Awards: Organization of the Year (Small)
- Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)
2021:
- Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
- Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner
- Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)
2020:
- National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up
- Communicator Award of Distinction: October 2019 Broker News
- MarCom Awards: Gold, COVID Staycation Ideas brochure
- MarCom Awards: Platinum, 2021 Well-being Calendar
- Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)
Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.
VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)
