Senior Software Engineer, Developer Experience

As a Senior Software Engineer in the newly formed Developer Experience team, you will ensure that Signifyd’s developers have a seamless and productive experience throughout the development lifecycle.  You will work closely with developers, designers, product managers, and other stakeholders to identify issues, understand user needs, and create solutions that rely on your software engineering expertise and experience to improve the overall developer experience. As an early engineer in the newly formed team, you will have a great opportunity to define the roadmap and priorities for improving our tools, documentation, processes, and support channels to make the development journey smoother and more enjoyable.

Key Responsibilities

• Elevate developer experience by collaborating with engineering teams across the company to drive measurable improvements in developer productivity and satisfaction, fostering a positive and efficient engineering culture. 
• Streamline CI/CD by improving our toolchain and processes to reduce the build and deploy times and friction in shipping code to production.
• Ensure reliability of our build and deployment pipelines (99.99% SLOs) by identifying and resolving issues promptly to maintain a smooth development flow.
• Enable flexible deployment strategies like blue/green, canary, and feature flags, ensuring smooth transitions and rollbacks.
• Develop comprehensive testing frameworks and guidelines to support high-quality code and streamline testing capabilities by providing ephemeral testing environments.
• Reduce friction in local development setup and testing experience, promoting best practices and efficient workflows.
• Standardize logging and observability tooling across teams to improve monitoring and debugging production systems.
• Standardize repository strategies and management, GitHub workflows, template usage, and code owners.
• Drive service maturity by developing a service catalog, internal developer platform (IDP), and service maturity scorecards to track and promote continuous improvement.
• Promote data-driven insights to engineering teams and leadership by enabling monthly reports on Service Level Objectives (SLOs) and DORA metrics (Engineering Scorecards) to support continuous improvement and informed decision-making.
• Participate in the standard developer on-call rotation and lead incident responses related to CI/CD and testing tooling, ensuring minimal disruption to development processes.

Qualifications

• 5+ years of Software Engineering or DevOps experience supporting a high-traffic, 24/7 SaaS product.
• Strong programming skills in Java, Python, Go, or other high-level programming languages.
• In-depth knowledge of the development lifecycle and the technology ecosystem that enables it.
• Experience designing and implementing CI/CD systems and workflows using tools like TeamCity, ArgoCD, and Flux.
• Proven troubleshooting and problem-solving skills across the stack to promptly identify and resolve production issues.
• Experience with modern development tools and environments (e.g., Git, Docker, Kubernetes, GitHub Actions, CI/CD tools). 
• Knowledge of observability, performance monitoring, and debugging tool stacks like Jaegar, DataDog, Loggly
• Solid background in implementing and adhering to security controls.
• BS in Computer Science or related technical field.