Senior Manager, Revenue Operations

Do you want to impact the hardest working people in the world?

Then Jobber might be the place for you! We’re looking for a Senior Manager, Revenue Operations to be part of our Revenue Operations (RevOps) Department.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! 

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

The Revenue Operations team sits strategically at the unification of people, process, technology, and data. They work to drive a buyer centric go-to-market strategy and enable the ability for Jobber to engage with the right person, at the right time, in the right way. The team consists of roles that contribute to a whole that is much greater than the sum of its parts.

The role: 

Reporting to the Senior Director, Revenue Operations, the Senior Manager, Revenue Operations will drive success by owning one of our strategic revenue pods (either presales or postsales). This role will operate at the unification of people, process, technology, and data, ensuring that our revenue operations function is optimized and aligned with our company's growth objectives.

The Senior Manager, Revenue Operations will:

• Lead, manage, and mentor a cross-functional team of RevOps Managers, Business Systems Analysts, and Marketing Automation Specialists, ensuring alignment with the company's strategic goals and growth targets.
• Own their pod (presales or postsales) by being an accountable leader and partner to revenue teams and by defining processes that ensure seamless collaboration across the company.
• Be a subject matter expert on best practices related to customer journey, revenue tooling, and go-to-market strategy.
• Oversee the implementation and optimization of key CRM and revenue tools, including Salesforce and HubSpot, to support scalable revenue operations and efficient data flow across the organization.
• Foster a data-driven culture by establishing key performance indicators (KPIs) and reporting systems to track team success, identify inefficiencies, and implement process improvements.
• Collaborate with senior leadership to align on revenue objectives, create tactical plans, and support ongoing transformation efforts to drive business growth and efficiency.
• Align Engineering resources to ensure that their pods initiatives are staffed and prioritized properly.

To be successful, you should have:

• Extensive years of experience in revenue operations or related go-to-market functions in a B2B SaaS environment, with a strong understanding of sales, marketing, and customer success processes.
• Proficiency in Salesforce and HubSpot, with demonstrated experience implementing and managing CRM systems and revenue technology tools.
• Proven leadership experience with the ability to manage cross-functional teams, build high-performing departments, and drive accountability across multiple levels of the organization.
• Strong analytical skills with the ability to leverage data to make informed decisions, implement process improvements, and develop growth strategies.
• Excellent communication skills, both written and verbal, with the ability to influence stakeholders, present complex information clearly, and foster cross-departmental collaboration.