Legal Senior Onsite Service Specialist.Managed Services Onsite

On-Site Services Specialist
Atlanta, GA- Onsite
3 Months+

Description:

• Provides operations functions in one or all of the following areas within a Legal office /environment: operates high volume duplicating equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage.
• Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc.
• May performs various building support functions related to meeting set Client and light maintenance.
• Note: Due to the higher level of presentation, telephone skills needed to perform receptionist duties and high interaction with executive-level customers, employees performing this function are considered to be Senior On-Site Services Specialist.
• This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. Runs high-volume copy machines and performs binding and finishing work.
• Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
• Performs all repair service on customer copier equipment. Handle highly sensitive and confidential documents that may be time sensitive - Provide upmost in quality work due to the sensitive nature of documents and projects that are required in a legal environment. Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• Calculates charges for jobs performed and maintains some billing logs.
• Responds to and coordinates all service calls required by customer. May perform filing duties in conjunction with specific customer requests. Delivers completed jobs to pre-determined customer locations within and outside of the site. Maintains daily meter and service logs.
• May travel between customer’s buildings. Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping neat and well stocked. Performs duties related to the shipping of materials.
• Performs duties related to the receiving of materials. May perform meeting room and conference room set Client. May perform building occupant moves within assigned facilities.
• May perform re-lamping and light maintenance duties as assigned. May perform occasional cleaning duties as needed.
• May require periodic overtime on nights and weekends, including off-hour emergency response.
• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
• Uses all copier equipment, calculator, fax machine, postage meter and some PC. Performs filing duties, which may include ‘purging’ and archiving old documents. Performs duties of scanning, file conversion and file naming.
• Performs FTP (File Transfer Protocol) between computers and files for printing and CS/DVD. Manage TOC (Table of Contents) – first page of electronic file. Perform duties that involve OCR (Optical Character Recognition) files to assist with key word search. Perform file formatting for printing/Excel files.
• Responsible for interacting and providing professional-level support to executive-level end users at various levels, including legal secretaries, project managers, paralegals, associates and partners.
• Perform quality accurate jobs/projects that may require tight deadlines and potentially under high pressure. Assist with coordinating projects that will be completed off site (BIS or Smart Source) - Performs other duties as assigned.
• Manager Job Description:This is a DLA Piper position. Manager is looking for someone to sit at the front desk of the law firm, so hospitality and reception skills are important. This position will include restocking beverages, tending to the reception area, surface level cleaning, scheduling meetings, entering time, occasionally entering billing, setting up conference rooms and coffee for meetings. The manager would like to see candidates with reception experience in a law firm, switchboard/reception experience is great as well as customer service skills. This job will mostly require sitting down, however, the candidate should be able to lift up to 50 pounds per Ricoh standards.

Manager does not wish to see any Paralegals, those candidates will be rejected. Manager also wants candidates with stable work history, (No job hoppers). Prior Admin, customer service and receptionist experience are desired.
Worksite address is 1201 W Peachtree St Ste 2900, Atlanta, GA 30309 United States and free parking is available.


Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.