Instructional Designer

Description

Company Overview: 

Tactacam is a leader in innovative technology solutions, dedicated to delivering exceptional products and services to our customers. We believe in empowering our team members through continuous learning and leadership development. Join us in shaping outstanding customer experiences and fostering growth within our organization, which includes over 600,000 active customers and countless opportunities for career advancement. 

Job Overview: 

We’re seeking an Instructional Designer with a flair for transforming learning into exhilarating, memorable, and impactful experiences. This role is ideal for someone who believes training should be engaging, innovative, and interactive. As the mastermind behind our customer service training and leadership development programs, you'll add value by creating programs that enhance our employees’ capabilities and prepare them for the important work they do. You’ll also have the opportunity to create training for other departments and collaborate with leaders across functions as we grow. 

Responsibilities: 

Design engaging customer service training that’s informative, transformative, and memorable. 

Develop leadership programs that turn managers into leaders, mentors, and agents of change within the organization. 

Experiment with various learning modalities—e-learning, role-playing, gamification—the more innovative, the better! 

Collaborate with subject matter experts to identify training needs and create impactful content that empowers our employees to excel. 

Align training initiatives with our bold business objectives and the adventurous spirit of Tactacam. 

Apply cutting-edge instructional design principles and adult learning theories to craft memorable and meaningful learning experiences. 

Create engaging materials, including interactive modules, immersive videos, activities, and other media to enhance the learning experience. 

Use feedback loops and performance metrics to gauge the effectiveness of training programs, iterating and enhancing content to keep it fresh and impactful. 

Manage multiple projects, ensuring smooth execution and on-time delivery while effectively managing stakeholder expectations and timelines. 

Qualifications

Requirements: 

Bachelor’s degree in Instructional Design, Education, HR, or a related field. Master’s degree or certifications in learning technologies is a plus.

3+ years of instructional design experience, with direct experience building training programs for customer-facing roles. 

Proven experience in designing effective and enjoyable customer service and leadership training. 

Deep understanding of instructional design principles and adult learning. Proficiency with e-learning tools, such as Absorb LMS and Iorad. 

Exceptional project management skills. 

Excellent communication skills, with the ability to make complex ideas simple. 

A collaborative team player who can also lead when necessary. 

Innovative thinker who challenges the status quo. 

Detail-oriented with a passion for turning the ordinary into the extraordinary. Familiarity with LMS platforms and a strong interest in learning new technologies. Bonus: Experience with multimedia tools like Adobe Creative Suite. 

Comprehensive Benefits Package: 

Our benefits include Medical, Dental, and Vision coverage to ensure your well-being. Plan for the future with our 401k plan, and take time off to recharge with PTO. We've got you covered with Disability Insurance and Life Insurance too! 

Location Limitations: 

Please note at this time, we are not accepting applications from candidates based in Alaska (AK), California (CA), Connecticut (CT), Delaware (DE), Hawaii (HI), Louisiana (LA), Massachusetts (MA), New Mexico (NM), New York (NY), Oregon (OR), Washington (WA), Washington, D.C. (DC), Illinois (IL), or Wyoming (WY). We encourage candidates from other locations to apply for our open positions. 

Equal Opportunity Employer: 

Tactacam is an equal opportunity employer and does not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. We are committed to providing a fair and inclusive work environment for all, and we encourage individuals of all backgrounds to apply for our open positions. If you require reasonable accommodation during the application process, please let us know, and we will be happy to assist.