| Role Title | Quality Assurance (QA) Lead | ||||||||
| Start Date for assignment | 12/02/2024 | ||||||||
| End Date for assignment | 12/31/2025 | ||||||||
| # of Resources Needed | 1 | ||||||||
| Hours per Week | 40 | ||||||||
| Job Description | This work is ☒Sold ☐Unsold Specialization: NA Technical Skills:
P1 – Beginner (0-2 yrs experience) P2 – Intermediate (3-5 yrs experience) P3 – Advanced (7-10 yrs experience P4 – Expert (10+ yrs experience) Role Description: The Quality Assurance (QA) Lead is the primary point of contact for the Quality Assurance department. Additional tasks may be assigned as needed. • Manage, supervise, and support the Quality Assurance team members • Review and audit phone call and email evaluations and provide feedback to evaluators, including Operations Supervisors, Senior Customer Service Representatives (CSRs), and QAA staff. • Conduct weekly QA Staff Team Meetings. • Facilitate weekly QA internal and external Calibration Sessions. • Review, analyze, and provide feedback regarding information on quality reports, evaluations, and performance metrics. • Conduct continuous process improvement activities including identifying QA trends and lessons learned. • Create QA program support documents including Work instructions, Job Aids, and QA Standards and their definition. • Maintain a Standard Operating Procedure (SOP) for process improvement |
||||||||
| Education Level | |||||||||
| Work Location | On-site (Government / AFS Site): Washington, D.C. On-site %: 0% Off-site (Contractor Site): Remote |
||||||||
| Special Requirements | Work Authorization: ☒ US Citizens ☒ Dual Citizens ☒ US Persons (Green Card) tc.) Clearance Required: ☐ Public Trust ☐ Secret ☐ Top Secret ☐ TS/SCI ☒ None (Background check validation per MSA) ☐ Other______________ NAICS Code and Size Standard for the Subcontract or Purchase Order is: 541512 Computer Systems Design Services ($34M) |
RoofStacks
Nachhilfeunterricht
Cavendish Nuclear
Mercedes-Benz.io
Airalo
