Account Coordinator, Client Services (Remote)

Health Plans, Inc. (HPI) is a New England-based Third Party Administrator (TPA) of self-funded health and benefit plans. HPI was founded in 1981 to provide comprehensive health plan administration to employers, municipalities and Taft-Hartley plans. Health Plans has grown to become an industry-leading TPA by offering customized self-funded benefit plans to employers, combined with superior customer service and investment in the latest administrative and data-mining technology, and reinsurance (stop-loss) security.

Summary:

The Account Coordinator is responsible for assisting the Account Management Team with specific responsibilities related to the plan implementation for new clients, as well as assisting with the handling of the overall servicing of account issues for existing clients.  The Account Coordinator works closely with internal staff to communicate service issues and resolve claim payment issues, and serves as the in-house client contact when the Account Managers are unavailable.

Duties and Responsibilities (other duties may be assigned):

• Responsible for assisting with specific implementation tasks for new groups
• Responsible for assisting in the resolution of claims/service issues and the overall servicing of account issues for existing clients and brokers at the direction of the assigned Account Manager
• Responsible for providing administrative support to the Client Services department
• Responsible for assisting the Account Management Team in relaying relevant information to ensure the plan runs smoothly for each client.

Education Requirements:

• High School Diploma or equivalent

Experience Requirements:

• Two or more years’ related work experience
• Willing to work a flexible schedule to support client needs which may begin and end prior to core business hours
• Ability to coordinate with management as effectively as with subordinates
• Ability to multitask efficiently and accurately
• Ability to prioritize and multitask effectively
• Communicates effectively, both verbally and in writing
• Ability to work both independently and as a member of the team
• Ability to anticipate and understand systems interactions
• Must be detailed, analytical and accurate
• Recognize the need for follow-thru and follow-up 
• Ability to work within specified timeframe and meet deadlines
• Recognize and maintain confidentiality of work materials as appropriate
• Experience in healthcare industry a plus
• Proficient in Microsoft Office, including Word, Excel, Outlook and PowerPoint