Administrative Assistant - Plumbing Services

This is a remote position.

Schedule:

• Full-time, Monday to Friday 8.30am - 4.30pm GMT 30 minutes unpaid break
  

Client Timezone: GMT (United Kingdom)

Client Overview

Join a thriving plumbing services company at the forefront of the industry in England. This established business prides itself on delivering top-notch customer service and efficient operations. With a strong online presence and a commitment to leveraging technology, they’re seeking a dedicated professional to support their growth and maintain their reputation for excellence.

Job Description

Become the linchpin of a dynamic plumbing services team as an Administrative Assistant. In this pivotal role, you’ll be the first point of contact for customers, managing communications and scheduling with precision. You’ll master industry-specific software, becoming an expert in Tradify to ensure seamless job allocation. This position offers an exciting opportunity to develop your skills in a fast-paced environment, where your organizational prowess will directly contribute to the company’s success. If you’re detail-oriented, enjoy problem-solving, and excel at multitasking, this role provides the perfect platform to showcase your talents and grow professionally.

Responsibilities

• Manage incoming customer communications professionally via phone and email
  
• Schedule and coordinate plumbing jobs using Tradify software
  
• Liaise between customers and plumbers to ensure clear communication
  
• Handle schedule changes and updates efficiently
  
• Maintain accurate customer records and job histories
  
• Provide administrative coverage during team absences
  
• Contribute to overall business efficiency through effective task prioritization
  
• Adapt to additional administrative duties as the business evolves
  

Requirements

• Excellent verbal communication skills with professional phone etiquette
  
• Strong written communication abilities for clear and concise emails
  
• Proficiency in computer use with aptitude for learning new software quickly
  
• Experience with or enthusiasm to master Tradify scheduling software
  
• Ability to work full-time, Monday to Friday, 8:30 AM to 4:30 PM
  
• Exceptional organizational skills and meticulous attention to detail
  
• Self-motivated with the ability to work independently and collaboratively
  
• Adaptability to cover various administrative tasks as needed
  
• Problem-solving skills to handle scheduling conflicts and customer inquiries
  
• Commitment to maintaining confidentiality and professionalism at all times
  

Benefits