Technology Services Analyst

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

• Partners with Customer Success Project Manager to develop strategies to improve project execution for the RealPage, Yardi and Entrata software platforms.
• Develops effective communication templates, promotional materials and engaging presentations.
• Prioritize Property Management Software improvement projects to meet everchanging needs of the Company.
• Attends and participates in presenting goals, roadmaps and metrics related to Property Management Software to the organization.
• Participates in gathering of business requirements to understand and document current state workflows and evaluate information in alignment with project objectives.
• Collaborates on a regular basis with internal resource teams including but not limited to: Software Training, Operations, Legal/Lease Compliance, and on-site and corporate team members.
• Interfacing  with  stakeholders and  service  providers,  ensuring  services are designed to meet their agreed service levels and targets.
• Effectively engage and communicate with internal and external customers/clients.
• Owns tasks on projects related to implementation or enhancement of Property Management Software.
• Builds and maintains relationships with intra-departmental groups to support shared goals.
• Actively contributes to team effectiveness by identifying issues and providing feedback and recommendations for system improvements, solutions, and course of action.
• Ensures project parameters are documented, kept current and communicated regularly to the project stakeholders.
• Work with the Customer Success team to develop and execute surveys and focus groups that gather Property Management Software performance metrics from customers.
• Evaluates and analyzes the Property Management Software performance metrics to identify functionality gaps and software needs.

Knowledge, Skills, Abilities:

• Residential property management experience preferred
• Advanced knowledge of Yardi, RealPage and Entrata product suites
• Strong quantitative and technical/computer skills (including proficiency in Microsoft Excel, PowerPoint and project management software)
• Public speaking - Ability to speak to large groups of people with confidence
• Creativity, problem-solving and effective communication skills are essential
• Proficiency in managing multiple timelines and projects simultaneously, setting priorities, and working with little or no direct supervision
• Excellent organizational and follow-up skills, ability to set and manage multiple priorities, and oversee detailed project and other intricate plans
• Demonstrated successful collaboration with multiple teams
• Project management experience a plus

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The salary range for this position is $68,000 - $85,000

Additional Compensation:

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in an annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

CLOSING DATE