Analyst Infrastructure Services - Onsite @ Quincy, MA

Job Description:

**This is an Onsite position**, no remote work – the candidate must be available at our client site in Quincy, MA to manage tasks every workday.

***A pre-employment background investigation will be conducted before hiring/ onboarding process is completed. This would include and not limit to Education & Employment verification and Criminal & Felony Checks.***

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

About this role

As an Analyst Infrastructure Services, the selected candidate will work onsite at our customer's office in Quincy, MA to support customer operations and ensure technical support needs are met. In this role you will work closely with our customer and its employees. Being a self-starter who is comfortable with minimal supervision is essential to the success in this role. You will work to achieve the highest standards and customer satisfaction. The ability to work from the client site and in front of the customer to meet the proposed delivery of overall service to our customer is the reality of this role.

What you’ll do

• Onsite desktop support to customers.
• Provides software, hardware and networking support for desktops and laptops.
• Installs, maintains, upgrades, troubleshoot and repair PCs and associated software, networks peripherals.
• Provide provisioning assistance for mobile devices including mobile phones and tablets.
• Verifies and approves operational quality of system equipment.
• Advice and instructs customers in operation and maintenance of Desktop hardware system & other equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analysis and prepares reports on system problem trends and issues.
• Ability to assist, maintain, troubleshoot, and repair audio / video / teleconferencing equipment.
• 2+ years of experience in a hands-on desk side support role required.  Proficient with PC hardware repair and can troubleshoot/resolve Microsoft Office software and latest Windows operating system issues Windows 10, Windows 11.
• Excellent analytical, communication and customer service skills required.
• CompTIA A+, Lenovo, Dell, Microsoft, Apple, HP and other manufacturer certifications will be a plus.
• Providing client facing onsite deskside support. in-call phone/live chat diagnostics and troubleshooting and accurately documenting all incidents & problems issues.
• Initiate IT service management workflow process ensuring tasks are assigned to the appropriate areas.
• Computer building background experience preferred.
• General knowledge of laptop hardware and software including basic knowledge of Microsoft applications,
• Support Windows 10, 11 in a Domain Environment, Office 365, Active Directory, Azure Active Directory, Intune, 2FA, VPN. Microsoft Teams, Adobe Reader, Service Now, Encryption/ decryption & system imaging software,
• Mobile device management experience, IOS, Android.
• Ensures customer satisfaction throughout the service delivery transaction.

Work Environment

• Office environment
• Regular Monday - Friday, 8AM - 5PM support.
• May require weekend work
• May require shift work
• Expected to be in “Business Casuals/ Formals” dress code

Who you are

• Able to lift to at-least 30lbs and up to 50 lbs. is strongly preferred
• High school diploma or G.E.D.
• 2 or more years of onsite desktop support experience
• Experience working with the company's hardware, software, and equipment products
• Experience working with customer technology and support requirements

Must have skills

• Interpersonal and communication skills to interact with customers and team members
• Time management and organization skills to balance and prioritize work
• Analytical and problem-solving skills
• Ability to resolve complex hardware/software and equipment problems
• Ability to provide guidance to other field engineers
• Team player

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC we put our people first. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. With our Virtual First strategy the majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location, and we continue to monitor and conform with government regulations and customer requirements specific to each location.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

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Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.