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Technical Solutions Engineer

Remote: 
Full Remote
Contract: 
Full time
Salary: 
150 - 220K yearly
Experience: 
Mid-level (2-5 years)
Work from: 
Washington (USA), United States

Offer summary

Qualifications:

Proven experience in technical support roles, Knowledge of blockchain and dApp concepts, Front end development proficiency (Javascript/Typescript), Experience with Rust, NodeJS, Solidity, Strong problem-solving skills.

Key responsabilities:

  • Support dApp users and resolve issues
  • Manage multiple ticket systems efficiently
  • Engage users in Discord, Slack, Telegram
  • Write documentation and user guides
  • Enhance communication for ecosystem growth
EigenLayer logo
EigenLayer Information Technology & Services Scaleup https://www.eigenlayer.xyz/
51 - 200 Employees
About EigenLayer
We propose EigenLayer, a restaking collective for Ethereum. EigenLayer is a set of smart contracts on Ethereum that allows consensus layer Ether (ETH) stakers to opt in to validating new software modules built on top of the Ethereum ecosystem. Stakers opt in by granting the EigenLayer smart contracts the ability to impose additional slashing conditions on their staked ETH, allowing an extension of cryptoeconomic security. By opting in to EigenLayer, stakers can validate for many types of modules including consensus protocols, data availability layers, virtual machines, keeper networks, oracle networks, bridges, threshold cryptography schemes, and trusted execution environments. Instead of fragmenting security between modules, EigenLayer aggregates ETH security across all of them. This increases the security of the decentralized applications (dApps) that rely on the modules. In addition, the value of Ether increases due to new fee-sharing opportunities from these manifold modules. EigenLayer also acts as a staging system for Ethereum, where new innovations such as Danksharding and proposer/builder separation can be battle-tested in manifold variations before the best ideas can be integrated back into Ethereum. Finally, EigenLayer ushers in a new era of permissionless innovation, in which innovators do not need to build their own trust networks in order to implement new distributed validation modules, but can instead rely on the security and decentralization provided by ETH restakers via EigenLayer.
See more EigenLayer offers

Job description

ABOUT EIGEN LABS

Eigen Labs is more than just a leading name in the blockchain space. We’re the driving force behind EigenLayer, a game-changing solution that revolutionizes crypto-economic security. Imagine a world where blockchain projects break free from the shackles of the scaling trilemma and capital limitations.

We’re building a platform to deliver security to novel distributed applications. In today's blockchain ecosystem, each service is typically secured by its own tokenized trust-network. With EigenLayer, services can build upon the established security of the Ethereum trust network, unlocking untold scalability while maintaining security and decentralization.

THE ROLE

As the team’s first Technical Support Engineer, this hire will play a critical role in supporting a large number of customer bases within the EigenLayer ecosystem. You will be the bridge between our innovative technology and the community’s needs. We are seeking out a technical expert who can provide rapid and effective solutions. Someone who is capable of enhancing and improving the experience of dApp users, developers, and business partners. 

WHAT YOU WILL DO

  • Provide support to dApp users and other customer bases, assisting with technical diagnosis and problem solving while helping implement solutions. 
  • Helping create, track and manage multiple ticket systems
  • Managing and supporting users within Discord, Slack, and Telegram, and Intercom
  • Proactively writing new documentation updates and user guides
  • Quickly and confidently triage support tickets based on a scalable framework
  • Answering general protocol questions
  • Enhancing long-term support projects to ensure ecosystem growth
  • Leading initiatives to improve the speed and quality of communications

WHAT YOU WILL BRING

  • Proven experience in a technical support or solutions engineering role
  • In depth knowledge of blockchain and/or decentralized application concepts, components and ecosystems (i.e. PoS, validation, block explorers, smart contracts, etc).
  • Front end development (Javascript/Typescript)
  • Experience deploying and maintaining from the following: Rust, NodeJS, Foundry, Anvil Docker, Typescript, and Solidity
  • Excellent problem-solving skills and the ability to triage and address support tickets efficiently
  • Exceptional communication skills, with experience managing and engaging with online communities

NICE TO HAVE

  • Professional blockchain industry experience 
  • dApp Development experience
  • Hands on experience working with Proof of Stake systems 

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. The annual salary range for this position is $150,000 - $220,000. Other rewards may include short- and long-term incentives, and program-specific awards. In addition, Eigen Labs provides various employee benefits, including:

  • Employer-covered Medical, Dental, and Vision plans
  • 401k 
  • Unlimited Paid Time Off
  • 12 weeks of fully paid maternity and paternity leave 

This is not a guarantee of compensation, final offer amounts may vary based on various factors including but not limited to: professional work history/experience, depth of skills demonstrated through interview process, and geographic location

#LI-Remote | #LI-AC1

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Rust (Programming Language)Application DevelopmentTypeScriptDocumentation GenerationSystems EngineeringComputer Aided DiagnosisSystem SupportSolidity (Programming Language)Civic EngagementNode.js (Javascript Library)Foundry MariJavaScript (Programming Language)Decentralized Applications (DApps)Technical SupportFront End DesignProof Of StakeDocker (Software)

Other Skills

  • Verbal Communication Skills
  • Problem Solving
Are you interested?

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