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Vice President of Customer Success

Remote:

Full Remote

Contract:

Full time

Salary:

240 - 260K yearly

Experience:

Expert & Leadership (>10 years)

Work from:

United States

Offer summary

Qualifications:

Bachelor’s Degree in Business or Management, 10+ years of leadership experience in customer success, Experience in AI-driven or tech companies preferred, Multi-language proficiency preferred, Proven track record in leading teams.

Key responsabilities:

Lead and mentor customer success teams
Develop key stakeholder relationships
Implement strategies for customer retention
Oversee customer onboarding processes
Monitor customer health metrics and KPIs

interface.ai Scaleup https://www.interface.ai/

51 - 200 Employees

See more interface.ai offers

Job description

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.

Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.

interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.

What You Will Do:

Leadership & Team Management: Lead, mentor, and scale the Customer Success, Customer Support and services teams to ensure that all customers receive top-notch service and support.
Customer Relationship Management: Develop strong relationships with key stakeholders within client organizations to ensure they're deriving maximum value from our products.
Strategy Development: Develop and implement strategies to maximize customer retention, upsell opportunities, and minimize churn.
Feedback Loop: Collaborate with the Product and Sales teams to ensure feedback from clients is channeled effectively and results in product improvements.
Onboarding: Oversee the customer onboarding process, ensuring it's efficient, effective, and tailored to individual customer needs.
Analytics: Monitor customer health metrics, NPS scores, and other relevant KPIs. Use data to drive decisions and strategies.
Escalation Management: Be the point of contact for any major customer issues or escalations, ensuring timely resolution and customer satisfaction.
Renewals and Expansion: Work closely with the sales team to drive renewals and identify upsell and cross-sell opportunities.
Training: Implement training programs for customers to ensure they fully utilize and understand the value of our solutions.

What You Will Bring:

Bachelor’s Degree in Business, Management, or related fields. Master’s Degree in Business or a related field preferred.
10+ years of Leadership experience in customer success, account management, or a similar role in a SaaS or tech environment.
Experience in AI-driven or tech companies preferred.
Multi-language proficiency preferred.
Proven track record in leading and scaling customer success teams.
Exceptional interpersonal and communication skills.
Strong problem-solving and analytical skills.
Proficiency in customer success software tools.
Ability to handle multiple priorities in a fast-paced environment.

Compensation:

Compensation is expected to be between $240,000 - $260,000. Exact compensation may vary based on skills and location.

What We Offer:

💻 Remote First Policy
🏥 Medical/Dental/Vision Insurance
🏝 PTO & Holidays
✨ Life Insurance

At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.