Offer summary
Qualifications:
Experience in customer service or account management, Proven ability for upselling and cross-selling, Strong organizational and technical skills, Can work independently in fast-paced environments, Undergraduate degree preferred.
Key responsabilities:
- Manage client relationships and satisfaction
- Identify upsell and cross-sell opportunities
- Communicate with clients via phone and email
- Address escalated issues and track resolution
- Collaborate with various teams on projects