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Patient Services Rep

Remote:

Full Remote

Contract:

Full time

Work from:

Florida (USA), United States

Offer summary

Qualifications:

Experience with EPIC system, Customer service background.

Key responsabilities:

Register and discharge patients in EPIC
Answer calls, schedule appointments
Collect payments and issue receipts
Verify patient demographics and insurance
Maintain quality assurance scores

Axelon Services Corporation Human Resources, Staffing & Recruiting SME https://www.axelon.com/

501 - 1000 Employees

See more Axelon Services Corporation offers

Job description

Must Have Epic

Some Weekends Required

Under general supervision, performs all components of patient registration/discharge into the EPIC system. Registration/Discharge includes data entry, and chart breakdowns. Prepares daily cash deposit. Performs a variety of routine office tasks and maintains logs. Provides customer service, answers telephones, and is a clerical support to nursing and provider staff.

• Answers telephone inquiries; screens calls; routes calls and takes messages (20%)
• Collects co-payment, point-of-service payment, deposits, and other payments, issue receipts and balance cash drawers. (10%)
• Schedules patients for appointments. (10%)
• Admits patients to the Emergency Department, Urgent Care, and Family Practice. (10%)
• Works to properly identify patients to increase clean claims and minimize errors associated with misidentification. (10%)
• Completes documentation for uninsured patients seeking emergency care. (10%)
• Verifies and updates patient demographics information and billing insurance information for new and existing patients. (10%)
• Calls insurance companies for treatment authorization and benefit information. (10%)
• Disseminated direct admit information to other Patient Access personnel for proper screening and insurance verification. (5%)
• Maintain quality assurance scores of 98% or higher in conjunction with department expectations. (5%)