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Call Center Representative (Remote work)

Remote: 
Full Remote
Contract: 
Experience: 
Senior (5-10 years)
Work from: 
Texas (USA), United States

Offer summary

Qualifications:

5 years call center experience, 3 years customer service experience, 12 months technical support experience, 1 year telecommuting role experience, High School Diploma or GED.

Key responsabilities:

  • Answer inbound phone calls
  • Provide technical and customer support
  • Work flexible hours as needed
  • Ensure reliable workspace for duties
  • Complete necessary assessments for position
Resource Logistics Inc. logo
Resource Logistics Inc. SME https://www.resource-logistics.com/
201 - 500 Employees
See more Resource Logistics Inc. offers

Job description


Job Title: Call Center Representative
Job Location: Remote

Hire Type: Full-Time/ Contract

We have multiple slots for today and tomorrow share me couple of strong profiles ASAP

Please see the JD below :

  1. Proficiency Screening (if possible):
    • Logical Reasoning (assessments preferred as a pre-screening process)
    • Basic Computer Skills
    • Basic MS Office Skills
    • Call Center Simulation Assessment
    • Typing Speed/Accuracy Assessment

  1. Candidate Criteria:
    • 5 years of experience answering inbound phone calls in a call center environment.
    • At least 3 years of customer service or equivalent experience.
    • 12 months of technical support experience (software preferred over hardware).
    • 1 year of experience in a telecommuting role (preferred but not required).
    • Willingness to work any days/hours the business requires (M-F 7am-11pm) up to 40 hours a week.
    • Reliable and high-speed internet and a quiet, uninterrupted, and private workspace. Shared spaces are not permitted.
    • Minimum of a High School Diploma or GED.

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Time Management
  • Verbal Communication Skills
  • Problem Solving
  • Customer Service
  • Basic Internet Skills
  • Telecommuting
  • Typing
  • Logical Reasoning

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