Collections Analyst

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech!

Job Overview:

We are looking for a competent and motivated Collection Analyst who would be required to contact clients and collect outstanding payments. You should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as the ability to work independently or as a part of a team.

Essential Duties & Responsibilities:

• Monitor customer accounts to identify outstanding invoices.
• Take initiative to contact clients early to encourage timely payments.
• Contact clients to ask about their overdue accounts/invoices.
• Investigate historical data for each outstanding invoice and work on getting these settled.
• Resolve billing and customer payment queries by working closely with the billing team.
• Identify and resolve collection issues promptly, ensuring customer satisfaction.
• Keep up to date records of account status and collection efforts for all outstanding invoices & client accounts. 
• Analyse aging reports related to billing activities.
• Report weekly on collection activity and accounts receivable status for all the accounts.
• Work closely with the billing team to keep track of all the billing transactions and assist with billing team's requirements if necessary.
• Participate in process improvement initiative to enhance collections efficiencies.

Requirements, Qualifications & Skills:

• Proven experience as a Collections Analyst or in a similar role.
• Very strong attention to detail and high level of accuracy in collections processes.
• Excellent communication and interpersonal skills, including fluency in written & spoken English.
• Proficient in Salesforce Billing, NetSuite and Microsoft Office.
• Knowledge of accounting principles and billing regulations.
• Problem-solving skills.
• Patience and ability to manage stress.
• Comfortable working with targets.

Note: This job description is a general overview of the responsibilities and qualifications for this position. Actual job duties may vary based on organizational needs, and additional responsibilities may be assigned as required.

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.