Software Support Engineer (Level 2)

Are you…

Interested in working for an international and diverse company?

Looking to use your troubleshooting skill?

Looking for a friendly and supporting team?

If so, read on!

Esko, a Veralto company, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our products empower teams to support and manage the packaging design and print processes for brand owners, retailers, pre-media and trade shops, manufacturers, and converters to provide the most innovative, integrated platform and comprehensive portfolio of tools that intelligently digitise, connect, automate, and accelerate the concept to market processes for every packaged product.

You will be part of a flexible, family friendly organisation that cares about its people just as it cares about the environment.

We recognise that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.

The Level 2 Software Support Engineer is responsible for providing second line assistance to Software Support Engineers worldwide, as well as taking advantage of language skills to provide direct support to customers with specific language needs. This job is typically home-based.

In this role, a normal day will look like:

• Utilizing your product knowledge to help first line Support Engineers in complex customer cases.

• Providing direct support to customers with specific language needs (typically non-English speaking), as well as to Solution Onboarding engineers and distributors/resellers.

• Having a close collaboration and coaching with Level 1 Support Engineers, helping raising the overall team knowledge.

• Being able to lead & take ownership of small projects such as escalation management, leading meetings, etc.
   

The essential requirements of the job include:

• 5+ years experience of advanced usage/support of Esko WebCenter. Experience with more Esko products is a big plus.

• Good level of English language. Capacity to speak other languages as Spanish, Italian, Dutch, French or German are a big plus too.

• Familiarity with both OS's macOS and Windows. Good IT troubleshooting skills are a plus too.

• Great team-playing skills! This job is all about team collaboration: with your own Level 2 Support colleagues, with the Level 1 Support team, with the R&D department, with customers, etc.

At Esko, a Veralto Company, innovation comes in every color and never in the same package. Join Esko and see how diversity of people and thought fuels a career journey like no other. Create unique technology solutions for the packaging value chain, bring new ideas to life, make and influence decisions, and experience career growth, rewards, and recognition in our global Packaging & Color organizations.

Esko is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO).  Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today.  Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources. 

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.