Clinical Operations Manager/Provider Concierge

Position Type: Full-time, Non-exempt

Compensation: Php 100,000 (All-in salary package)

Job Location: Remote (Philippines)

Job Highlights:  

1. Paid Time Off: Relax and recharge with paid vacation and sick leaves.
2. Bonus Boost: Enjoy an extra bonus with our 13th-month pay.
3. Health Matters: Get comprehensive HMO coverage upon regularization.
4. Weekends Free: Say goodbye to work on weekends and embrace personal time.
5. Extra Earnings: Overtime opportunities available for additional income.
6. Work-Ready: We provide the essential work device for seamless productivity.

Company Overview

Theoria Medical is a comprehensive medical group and technology company dedicated to serving patients across the care continuum with an emphasis on post-acute care and primary care. Theoria serves facilities across the United States with a multitude of services to improve the quality of care delivered, refine facility processes, and enhance critical relationships. We offer a broad scope of services including multispecialty physician services, telemedicine, remote patient monitoring, and more. We currently operate primary care clinics and provide medical services to skilled nursing facilities in numerous states across the nation. As a leading edge, innovative, and quality driven physician group, we continue to expand nationally. In pursuit of this, we continue to seek talented individuals to join our amazing team and care for our population. We wish to extend a warm welcome to all candidates interested in making a difference in healthcare delivery by joining the Theoria team.

Shift Structure

• Monday-Friday 9 AM to 5 PM EST

Essential Functions & Responsibilities:

• Master Scheduler: Own the scheduling of healthcare providers, ensuring everything runs smoothly, efficiently, and flexibly to accommodate last-minute changes and unique requests.
• Provider Concierge: Act as a concierge to the clinical team, anticipating needs, solving challenges, and proactively addressing logistics so providers can focus solely on patient care.
• Problem-Solver Extraordinaire: Identify and resolve scheduling conflicts or operational bottlenecks with creativity and a can-do attitude. You’ll be the one the team can rely on to make things happen, no matter the obstacle.
• Hospitality Meets Healthcare: Deliver exceptional “white-glove” service in everything you do, ensuring providers feel supported and valued.
• Efficient Communicator: Maintain seamless communication between clinical staff, providers, and facilities, ensuring alignment and smooth operations across the board.
• Operational Support: Handle administrative tasks related to clinical operations, ensuring all moving parts are streamlined for maximum optimization.

Requirements and Qualifications:

• Hospitality and Healthcare Background: Minimum of 10 years in a high-level executive assistant, scheduling, or operational role within healthcare and hospitality settings.
• Scheduling Wizard: Demonstrated expertise in managing complex schedules across multiple time zones, especially for remote or traveling teams.
• Unmatched Organizational Skills: Ability to juggle multiple tasks and priorities, with strong attention to detail and a talent for staying two steps ahead.
• Exceptional Communication: Stellar written and verbal communication skills with a knack for quick, clear, and solution-focused interactions.
• Tech Savvy: Proficiency in scheduling software and remote collaboration tools to keep operations running smoothly.
• High-Energy and Resilient: You’re a go-getter who thrives under pressure, always with a positive attitude, and you’re excited to bring your problem-solving skills to healthcare.
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Compensation and Benefits

• 15 Vacation Leaves annually
• 10 Sick Leaves annually
• 13th-month pay
• HMO offered upon regularization
• Weekends off

Employee must be able to perform the essential functions of this position satisfactorily, with or without a reasonable accommodation. Employer retains the right to change or assign other duties to this position.

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