Are you interested in joining a rapidly scaling and forward-thinking Swedish FinTech company? Intergiro is on a mission to connect the digital economy by enabling businesses to embed payments into their systems and products. Our core suite of payment APIs are used by thousands of internet platforms to increase revenue, reduce costs and make their products more sticky.
The role of Chargeback & Dispute Specialist involves providing direct support to our customers, as well as assisting other departments with customer-related inquiries. The perfect match for this role is someone with a strong service oriented- and an analytical mindset, who enjoys finding solutions to client problems, all while being an outstanding team player. As part of our Customer Operations team, you will handle incoming cardholder disputes and initiate outgoing issuing chargebacks to contest payment card transactions.
Your responsibilities will include analysing transaction inquiries, chargeback cases, and card-related issues. You will also work on developing our dispute resolution processes to effectively respond to inquiries in compliance with Visa and Mastercard chargeback rules, while monitoring changes in these rules and their impact on our clients.
Responsibilities:
Assess chargeback rights for different types of cardholder claims and non-standard transactions resulted in a financial loss for the Issuer
Assist merchants with chargeback defence cases
Raise chargebacks using VISA/Mastercard systems
Monitor cases status and assess the rights to continue disputes
Develop an effective issuing- and acquiring chargeback reporting and monitoring process and guidelines
Communicate with and provide outstanding support to customers via our web-based live chat and ticketing system
Collaborate and work closely with the backend engineers & product teams to resolve problems, communicate improvements and act as the voice of our customers in relation to chargebacks
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