Offer summary
Qualifications:
Bachelor’s Degree in computer science, 3+ years of experience in a similar role, Strong technical troubleshooting and problem-solving skills, Hands-on experience with SQL/Postgres databases and Linux networking, Knowledge of container technologies like Docker.
Key responsabilities:
- Serve as L2 escalation point for incidents
- Troubleshoot application, system, and network issues
- Track and communicate all issues until resolved
- Analyze incidents to identify root causes
- Create support documentation and provide training