UX/UI Expert (Remote - based in Europe)

We are looking for an UX/UI Expert for an IT company. You'll be assigned to a project for a major European institution.

Responsabilities:

• Support the UX improvement: Deliver actionable insights to improve the user experience across various products and services, applying both qualitative and quantitative research methods such as usability testing, surveys, and user interviews.
• Create design prototypes and (occasionally) integrate/implement the design (Frontend dev): Create prototypes, wireframes, and mockups to support the development
  teams in designing user-centered products. 
• Use various UX practices and work closely with business and cross-functional teams to
  reach desired organizational goals.
• Examine existing software products and identify usability issues: Conduct heuristic evaluations and other usability research techniques to identify pain points in existing systems and propose design solutions.
• Plan and execute tests to assess the usability of a product in development: A/B testing, user interviews, and usability testing will be conducted to assess and improve
  the usability of digital products in development. 
• Analyse the findings and provide actionable recommendations: Synthesize user research findings and data analysis to provide clear, actionable recommendations for improving product usability.
• Support UX research operations, including participant recruitment, technical logistics, and note-taking during user research sessions.
• Contribute to building a comprehensive UX toolkit, including user journey maps, personas, and wireframe templates, to standardize the design process.
• Collaborative development of best practices and standardized UX guidelines across the
  organization will be a focus.

Requirements:

• Excellent communicatorin French, English and Dutch, able to communicate the organisations strategic vision and goals from an end-user point of view.
• Experience in tools like Figma, Miro, and Invision is expected.
• Excellent presentation skills.
• Design thinking methods and systems thinking: Ability to apply Design Thinking principles to solve user-centered problems and co-create solutions with cross-functional teams.
• Synthesize UX research, web analytics data, as well as surveys, legacy and organizational goals.
• Work closely with business and cross functional teams to reach desired organizational goals.
• Analytics Tools
• Remote Collaboration (Microsoft Teams, Skype, Zoom, Miro)
• Other tools:(1)JIRA (for project management)(2)Documentation and knowledge sharing (Confluence)(3)Sharepoint online
• Project management methodology (Agile) UX Research Techniques: 1)Usability and user testing. 2)User requirements research. 3) Heuristic evaluations. 5 )User Centered Design (UCD). 5) User Persona development. 6) User Journey Mapping. 7) UX writing 8) A/B Testing. 9) Contextual Inquiry. 10) Iterative prototyping. 11)Participatory design (design sprints)
• User Research Tools (Optimal Workshop).

Certification: 

• User centred design
• Usability and accessibility standards
• Participatory design (design sprints, visual conversation)
• Agile
• Research techniques

Location: The work is to be performed remotely (only candidates based in Europe).