RCT Regional Health Specialist

Pay Plan Title: Health Specialist

Working Title: RCT Regional Health Specialist

FLSA Status: Non-Exempt

Posting Salary Range: $33,820 - $43,497

Office Location:  This position is based in North Carolina and is remote in Trillium’s catchment area to include the following counties: Northern Region (Bertie, Camden, Chowan, Currituck, Gates, Halifax, Hertford, Martin, Northampton, Pasquotank, Perquimans, Warren) North Central Region (Beaufort, Dare, Edgecombe, Greene, Hyde, Nash, Pamlico, Pitt, Tyrrell, Washington, Wilson) South Central Region (Carteret, Craven, Duplin, Jones, Lenoir, Onslow, Pender, Sampson, Wayne) Southern Region (Bladen, Brunswick, Columbus, Hoke, Lee, Moore, New Hanover, Robeson, Scotland) 

POSTING DETAILS:

Make an Impact  

Trillium Health Resources is a local governmental agency (LME/MCO) in North Carolina that manages serious mental health, substance use, and intellectual/developmental disability services. Serving in 46 counties, we help individuals, and their families strengthen well-being and build foundations for a healthy life.

Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication – in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve.

At Trillium, we know that empowering others begins with supporting and developing our team. That’s why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We’re also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally.

What We’re Looking For:

Someone to be an integral member of the Care Management department. You will be instrumental in providing key support to Care Managers in delivering appropriate services to meet members’ needs. A Regional Health Specialist assists Care Managers with their duties, augmenting the team’s workforce capacity and delivering most Tailored Care Management member required contacts. This work may include meeting with members virtually or in person, recording member health updates, suggesting changes to the Care Manager for current care plan efficacy, and assisting the member in finding additional medical or community-based resources, among others. 

Responsibilities and Duties:

1. Perform supportive outreach, follow-up, and engagement with members

2. Facilitate programs and activities that promote holistic health and improve members’ health literacy/education (teaching self-management skills, sharing self-help recovery resources, distribute educational materials on chronic conditions, etc. 

3. Arrange/schedule various member services including appointments, wellness reminders, and non-emergency medical transportation need 

4. Collaborate with the Care Manager and other personnel of the care team to communicate information regarding the member’s care, including health updates and changes 

5. Participate in relevant educational case conferences

6. Ensure the proper storage and transmission of sensitive health records 

7. Serve as a source of information/guidance for members to obtain community-based resources and other social support services

8. Coordinate and track member referrals as well as arrange referrals where appropriate, including community bases resources and social support services 

9. Provides any additional support services to Care Managers in addressing unmet health-related resource needs, such as housing, transportation, nutritional food sites, and other services as needed 

10. Assists with monthly monitoring of member needs 

11. Conducts pre and post storm or disaster calls to members 

12. Completes referrals to providers for recommended level of care services

13. Completes referrals to Rehousing program, as needed 

14. Completes follow-up calls to providers, as needed 

15. Verifies members’ attendance to services, programs and monitors documented progress as recommended in Member’s Care Plans

Employee Benefits:

Trillium knows that work/life balance is important. That’s why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer:

• A remote work option available for most positions
• Health Insurance - no premium for employee coverage
• Flexible Spending Accounts
• Paid Time Off (PTO) of 24 days, plus 12 paid holidays within first year of employment
• NC Local Government retirement pension. This is a defined-benefit retirement plan that will pay you a monthly amount upon retirement, for the rest of your life, with as little as five years of service. For more information, go to: https://files.nc.gov/retire/documents/files/Actives/LGERSHandbook.pdf
• 401k with 5% employer match & immediate vesting
• Public Service Loan Forgiveness Qualifying Employer

Qualifications: 

Education:

High School or GED

Experience:

• Have one (1) year lived experience with an intellectual/developmental disability (I/DD) or traumatic brain injury (TBI) with demonstrated knowledge/direct personal experience pertaining to the North Carolina Medicaid system. OR 
• Have one (1) year lived experience with a behavioral health condition and certification as a Peer Support Specialist. OR 
• Be a parent or guardian of an individual with an I/DD, TBI, or behavioral health condition with at least (1) year of direct experience providing care for that individual and navigating the Medicaid system on behalf of that individual (parent/guardian cannot serve as a health specialist for their family member). OR 
• Have one (1) year of paid experience performing the duties described in the “Responsibilities and Duties” section above, with at least (1) year of paid experience working directly with the Tailored Care Management eligible population.

Preferred Experience: 

Two (2) years of paid experience described in the “Responsibilities and Duties” section above.

License/Certification: Certified Peer Support Specialist if used for qualifying as noted above.

Must have a valid driver’s license

Must reside in North Carolina to be considered for remote status

Deadline for application: multiple positions, open until filled

To be considered for employment, all candidates are required to submit an application through ADP and upload a current resume.  Your resume must provide your level of education and detailed work experience, including: 

• Employer Name
  1. Dates of service (month & year)
  2. Average number of hours worked per week
  3. Essential duties of the job as related to the position you’re applying for
• Education
  1. Degree type
  2. Date degree was awarded
  3. Institution
• Licensure/certification, if applicable

After submitting your application through our career center in ADP, your resume will be reviewed to ensure that your skills and experience meet the essential criteria for the role you have applied for.

Join our Talent Community through our ADP career center to stay informed about positions you may qualify for. Remember to keep an update resume in the Talent Community profile. 

The diversity of the communities we serve is reflected in our employees. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer.

Trillium Health Resources is a drug-free workplace. Candidates are required to pass a drug test as a condition of employment.

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