Technical Support Engineer

 The ENOVIA Technical Support role is primarily responsible for providing the following functions for our customers: 

• Incoming ticket queue management 
• Investigation of customer's issue 
• Troubleshooting sessions 
• Technical research for solutions includes searching knowledgebase(s),  replication testing and validation, remote support and peer collaboration 
• Creation and monitoring of Support Requests through Dassault Systemes 
• Perform any other duties as assigned by the supervisor. 

In addition, the ENOVIA Technical Support role works to develop long-term relationships with our customers by providing excellent support, communication and being proactive with solving problems. 

SKILLS 

• CAD/CAM/PDM/PLM software and industry awareness 
• Experience with ENOVIA, 3DEXPERIENCE 
• Hands-on experience with other Dassault Systèmes software (3DEXPERIENCE, CATIA, ENOVIA, DELMIA, SIMULIA, SolidWorks) would be an advantage 
• Experience with Knowledgeware and automation with Visual Basic would be an advantage 
• Knowledge of competitive software (PTC, Siemens, Autodesk, etc.) 
• Ability to convey technical concepts to an audience with a broad range of backgrounds 
• Highly motivated and passionate about new technology 
• Excellent written and verbal communication skills 
• Self-motivated 
• Creative 

REQUIREMENTS 

• Bachelor’s degree in Engineering or Computer Science preferred 
• 5+ years’ experience with computers, Windows OS, and typing. 
• 5+ years' experience with windows registry, firewalls, common plug-ins, antivirus, anti mal-ware applications, and networking  
• Interpersonal Skills such as telephony skills, communication skills, active listening, and customer care. 
• Proven experience troubleshooting hardware and software. 

Hours & Competitive Compensation Includes: This position is full-time, Monday - Friday, 8am - 5pm. This role can be remote, hybrid, or based in a GoEngineer office.  We offer a competitive base pay plus benefits detailed below.

More about what GoEngineer offers: At GoEngineer, we understand that our value comes from our employees, and we celebrate and respect their unique experiences. We are working to build a culture where both our employees and customers are centered in the work we do, and employees feel welcomed as they are from the first day.

Generous Benefits Include:

• Participation in GoEngineer's generous PTO program from day one of employment.
• 401(k) Plan that includes up to a 6% company match, 100% vested day one.
• Choice of Traditional PPO or High Deductible Medical plans, and corresponding FSA or HSA accounts.
• Generous HSA Contribution with participation in the High Deductible Health Plan.
• Employer paid Life Insurance Policy with optional Supplemental Life available.
• Employers paid Short-Term and Long-Term Disability Benefits.
• Dental, Vision, and other Ancillary benefits.