Logistics Analyst

Heartland Food Products Group is a global leader in the consumer packaged goods (CPG) industry, producing low-calorie sweeteners, coffee, coffee creamers and liquid water enhancers. We manufacture and market Splenda, the #1 brand in the low calorie sweetener category and the most recognized in the world.

We make coffee, tea and water taste better and help people live happier, healthier and longer lives by making it easy to reduce sugar.

We offer an excellent compensation and benefits package. Come grow with us!

This role is not a remote opportunity, it is on-site at our Distribution Center in Indianapolis, Indiana. 

Scope:

The primary responsibility of the Logistics Analyst is to track shipments and achieve 100% on-time delivery. Serves as primary contact for all daily shipment status reports, overages, shortages and damages.  Responsible for reporting on-time delivery metrics, maintaining carrier scorecard, primary communications to motor carriers and transportation intermediaries. Load planning and load management required.

Essential Duties and Key Responsibilities:

Shipment Tracking & Tendering

• Expert understanding and knowledge of BluJay Transportation Management System
• Proactively monitor customer orders to insure on-time delivery 
• Proactively manage any suspected late shipments with customer service 
• Communicate and follow through with any expedited orders to carriers
• Obtain quotes and tenders shipments to carriers
• Communicate customer requests and policies (such as appointment policies) to carriers
• Ensure that deliveries are tendered to fall within the MABD range
• Communicate forecasted demand with carriers to ensure capacity
• Review shipping requirements for new customer to ensure compliance
• Approve all expedited freight charges and detention charges
• File freight claims as needed
• Complete new vendor forms when new providers are sourced
• Route collect shipments for customers that require vendor routing

Customer Service

• Communicate any order delays with Customer Service prior to the order being late to ensure PO is extended or appointment time is modified
• Work with A/P to reconcile customer short pays (related to logistics) as needed
• Work with A/R to resolve/approve freight invoice discrepancies
• Work cross functionally with Sales and Marketing to determine freight analysis for customers 
• Handle all order inquiries regarding order status when shipment is in transit

Analytics, Reporting and Data Integrity

• Maintain carrier scorecards with respect to On-Time Delivery, shortages and damages
• Maintain carrier files
• Create and maintain reports generated from TMS
• Analyze reporting data looking for trends and opportunities for cost savings
• Identify process roadblocks and sinkholes 
• Ensure consistency and accountability throughout
• Build analytics and process scalability

Miscellaneous Support

• Work with warehouse Operations to schedule and manage daily customer orders 
• Stay abreast of the industry by reading periodicals such as Transport Topics, Food Logistics and Inbound Logistics
• Assist with special projects

• Manage and maintain internal shuttle fleet and coordinate daily activities
• All other duties as assigned

Qualifications:

• Bachelor’s degree required
• 2 years or more of logistics experience, including experience working with a transportation management system
• Detailed understanding of Truckload and Less than Truckload carriers and experience analyzing RFP process
• Computer literacy required.  Experience in the Microsoft Office suite of products; specifically, Excel and Word.  Ability to learn SYSPRO and database applications required
• Background in problem solving, analysis, logistics strategy and load planning
• Professional demeanor
• Demonstrate a very high sense of urgency. Speed to market is critical
• Demonstrated critical thinking and problem solving skills
• Ability to work independently and self-motivate
• Ability to work cohesively within a team environment

Physical Demands: 

• Must be able to physically perform the functions of climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions 
• Must be able to work seated using a computer and phone for long periods of time
• Must be able to work extended hours, such as daily overtime and an occasional weekend 
• Must possess visual acuity to document company records 
• Continuous walking throughout plant and distribution center
• Lifting up to 40 pounds