SVP, GM – Dental Independent Market & Expansion

Job Description:

Role Summary/Purpose:

Reporting the SVP, GM – Dental, this role is responsible for strategy development and execution for the Health & Wellness Dental industry partnerships, market expansion, and for the relationships and volume within the Dental independent practices . This individual will develop annual plans for strategic pillars, growth objectives, and overall P&L management for their book of business. They will provide strategic oversight for current product offerings & expansion to their direct team, cross-functional teams and external Dental industry stakeholders. Market expansion focuses will be in orthodontics and insurance and may evolve as strategic opportunities present themselves.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Develop and manage strategic action plans (i.e., growth pillars, P&L management) to achieve performance targets.

• Navigate portfolio dynamics to develop, support and implement key business strategies.

• Own and drive portfolio financial performance as well as key growth metrics for the Independent practices within Dental.  In this function the incumbent will partner closely with the H&W field sales leadership & marketing teams.

• Own and drive new product, features and capabilities for the client, and position Synchrony’s innovative brand.

• Develop and support all existing client initiatives inclusive of product, regulatory and industry changes.

• Pilot the expansion of new products such as Allegro and Pay Later with existing and prospective clients.

• Identifies strategies through marketing, analytics, and other methods to drive growth goals in partnership with inside and field sales team.

• Refine & implement processes of how we engage & partner with dental profession to ensure long-term growth (i.e., products, integrations, education, expansion).

• Accountable for the delivery of key metrics for the portfolio.

• Sets standards to ensure adherence with all external and internal Compliance and Regulatory requirements.

• Deliver weekly and monthly portfolio and corporate reporting to executive leadership team and external stakeholders.

• Lead & provide oversight in negotiations and represent SYFs interests with partners, associations, and universities.

• Work closely with the Provider Experience & Operations teams to develop/implement training initiatives as needed.

• Develop and maintain excellent working relationship with client groups and all key stakeholders.

• Support business-wide initiatives as needed.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor’s degree or 12 years of equivalent work experience in the Healthcare/Financial Services field

• Minimum of 8 years of leadership experience in financial services or within industry

• Demonstrated success leading a team with proven track record of delivering results

• Minimum of 5 years of experience in delivering formal communications to senior business leaders and key external partners

• Strong overall knowledge of card business including risk, collections, operations, marketing and finance

• Superior Financial Acumen

• Must be willing to travel up to 50% of the time

• Skilled communicator who influences and negotiates with great latitude on outcomes

Desired Characteristics:

• 2+ years negotiation and contract management experience

• Deep understanding of SYF products, services and capabilities

• 2+ years experience leading sales for fragmented markets

• 2+ years leading market expansion initiatives

• CareCredit experience along with experience in other Synchrony commercial platforms.

• Strong marketing, creative and analytical skills

• Ability to influence senior corporate decision makers

• Ability to effectively interface and represent Synchrony at the most senior levels in the client organization

• MBA or equivalent advanced degree

• eCommerce, and Payment Industry experience

• Excellent communication skills both written and verbal

• Ability to innovate and find creative solutions to meeting business goals

• Proven ability to work independently yet as key member and contributor to a broader team

Grade/Level: 15

The salary range for this position is 200,000.00 - 330,000.00 USD Annual.  This position is also eligible for an Annual Incentive Plan target of 25% of salary and an Annual Equity target of 25% of salary.  

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: