Who We Are
International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.
We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.
The Need
For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking a Specialist, Staff Care.
The Specialist, Staff Care is responsible for developing, implementing, and overseeing comprehensive staff care programs that promote the well-being, resilience, and productivity of our global staff. This role requires a deep understanding of the unique challenges faced by staff working in diverse and often challenging environments. This role will work closely with program managers and senior leadership to ensure the staff have access to the resources and support they need to maintain their physical, emotional, and mental health.
This position is hybrid (onsite Tuesdays & Thursdays) if located in the Washington, DC area or remote for non-local candidates. It reports to the Global Sr. Director, Employee Experience. Successful candidates must have the right to work within the country in which they reside.
Responsibilities:
Program
Develop and implement a holistic staff care strategy that addresses the physical, emotional, and mental well-being of all staff.
Design and manage programs and initiatives such as counseling services, Wellness workshops, stress management, resilience training, and peer support networks.
Conduct regular assessments to identify staff care needs and evaluate the effectiveness of existing programs.
Develop and maintain policies and procedures related to staff care, ensuring they are accessible and understood by all staff.
Support & Counseling
Provide direct support and counseling to staff experiencing stress, trauma, or other mental health challenges.
Coordinate with external mental health professionals and service providers globally to ensure staff have access to appropriate care and resources.
Establish and manage a crisis intervention protocol to support staff in emergency situations.
Training & Capacity Building
Develop and deliver training programs on topics such as stress management, resilience building, self-care, and mental health awareness.
Provide training and support to managers and team leaders on recognizing and addressing staff care issues within their teams.
Promote a culture of self-care and well-being throughout the organization.
Collaboration
Work closely with all regional program managers, and senior leadership to integrate staff care initiatives into organizational policies and practices.
Collaborate with external partners, other NGOs, and mental health organizations to share best practices and resources.
Act as a point of contact for staff care issues and provide regular updates to senior leadership on program status and outcomes.
Monitoring & Evaluation
Develop and implement metrics and evaluation tools to measure the impact of staff care programs.
Regularly analyze data and feedback to identify trends, gaps, and areas for improvement.
Prepare and present reports on staff care initiatives to the chief people officer and other senior leadership.
Budget Management
Policy
Ensure that all staff care programs and practices comply with local laws, regulations, and organizational policies.
Stay current with developments in the field of mental health and well-being, incorporating new knowledge and best practices into staff care initiatives.
General Tasks
Qualifications:
Education & Experience
Bachelor's degree in psychology, social work, or related field; Master’s degree required.
Minimum of seven years of experience in staff care, mental health, or a related field, with at least three years in a leadership role.
Proven experience in designing and implementing staff care programs in a global or cross-cultural context.
Professional certification is a must (e.g., licensed counselor, certified employee assistant professional, etc).
Technical Competencies
Strong understanding of the unique challenges faced by IJM staff, particularly those working in high stress or conflict environments.
Excellent counseling and crisis intervention skills.
High level of spiritual formation commitment.
Strong project management skills, with a track record of successfully delivering staff care initiatives on time and within budget.
Exceptional communication and interpersonal skills, with the ability to build trust and rapport with staff at all levels in multicultural global settings.
Proficiency in using mental health and Wellness assessment tools and software.
Knowledge of best practices and staff care, mental health, and well-being.
Critical Qualities:
Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building;
Self-starter with strong initiative;
Disciplined with priorities;
Effective team player who fosters collaborative environment; and
Adept at creative problem solving.
Application Process:
Upload Resume, Cover Letter & Statement of Faith* in one PDF document.
*What is a statement of faith?
A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.
What does IJM have to offer?
Comprehensive Medical/Dental/Vision benefits
Monthly commuter and parking benefits in the DC metro area
Retirement benefit options
Paid leave starting at 23 days
12 holidays (plus early release the day prior)
Daily, quarterly, and annual community spiritual formation
Robust staff care resources
IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidates value congruence and thorough background, police clearance, and reference check processes.
At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed.
IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.
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