Remote CSR | Work From Home

Job Title: Customer Service Representative - Remote (WFH)

Why Choose Us?

At our company, we pride ourselves on creating an inclusive and dynamic team that supports the strategic goals of prominent businesses and government entities. Join us in a collaborative atmosphere where your input is valued and you have the opportunity to make a lasting impact.

Position Overview

As a key member of our Expert Recall Customer Care team, you will be instrumental in engaging with customers during Recall events. In this contact center role, you will handle inbound calls, providing exceptional service and support. Your contributions will not only assist customers but also enhance overall client satisfaction.

Key Responsibilities

• Deliver outstanding customer service consistently over the phone.
• Enhance client brands by addressing inquiries, processing requests, and surpassing customer expectations.
• Maintain accurate records in customer database systems by documenting interactions and workflow cases.
• Elevate unresolved issues to management when necessary.
• Ensure courteous, high-quality service during every customer interaction.
• Exhibit effective multitasking abilities with phone and computer systems.
• Adhere to company policies while responsibly managing time and attendance.
  
  

Required Skills

• Exceptional verbal communication skills and professional telephone etiquette.
• Proficient in handling challenging scenarios with composure and patience.
• Strong foundational skills in mathematics, reading, writing, and problem-solving.
• Capable of managing multiple tasks efficiently.
  
  

Qualifications

• High school diploma or GED equivalent; some college coursework is preferred but not mandatory.
• At least 1 year of experience in a call center, customer service, or a related customer-facing role.
  
  

Career Growth Opportunities

We are dedicated to nurturing your professional growth and encourage advancement within our organization. Your role in customer care can serve as a valuable stepping stone for career progression in various directions.

Company Culture And Values

We are an equal opportunity employer committed to diversity and inclusion. We embrace varied perspectives and strive to cultivate an inviting environment for all employees.

Our Commitment

Your privacy is paramount, and we will manage your personal information with the utmost care during the recruitment process. We welcome applications from all qualified individuals and ensure that all candidates receive fair consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.

Please note that candidates must be able to attend an in-person orientation in Indianapolis. This posting does not constitute an offer of employment. All applicants must be legally authorized to work in the United States. Submission of intentionally false or fraudulent information may render the applicant ineligible for the position. Any ensuing offer of employment will be considered at-will.

Employment Type: Full-Time