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ASAP Customer Service Representative - Remote | WFH

Remote:

Full Remote

Contract:

Full time

Salary:

31 - 32K yearly

Experience:

Entry-level / graduate

Work from:

Texas (USA), United States

Offer summary

Qualifications:

High School Diploma or GED required, Minimum six months call center experience.

Key responsabilities:

Respond to customer inquiries via multiple channels
Document all customer interactions diligently
Resolve issues efficiently and escalate as needed
Communicate potential concerns to supervisors
Complete additional duties as assigned by management

Get.It Recruit - Administrative Human Resources, Staffing & Recruiting SME https://www.get.it/

2 - 10 Employees

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Job description

Job Title: Customer Service Representative - Remote

Job Overview

We are seeking a dedicated and professional Customer Service Representative (CSR) to join our dynamic team. In this remote role, you will be instrumental in providing exceptional customer support, addressing inquiries regarding our services, and assisting customers with their State of California Lifeline accounts.

Key Responsibilities

Respond to customer inquiries via phone, IVR, or web portal.
Document and track all customer interactions and issues.
Adhere to established procedures to deliver accurate information.
Resolve customer issues efficiently and implement necessary changes.
Escalate unresolved cases to the appropriate departments.
Communicate any potential concerns to supervisors.
Ensure precise data entry.
Complete additional responsibilities as assigned by management.

Required Skills

Strong verbal and written communication skills.
Proficient problem-solving abilities to effectively resolve customer issues.
Strong documentation and data entry skills.
Familiarity with standard operating procedures for accurate information dissemination.
Team-oriented attitude with a collaborative mindset.

Qualifications

High School Diploma or GED is required.
A minimum of six months of recent experience in a call center environment.

Compensation And Benefits

Monolingual: $16.00 per hour.
Bilingual: $16.50 per hour.
Benefit options include Dental, Life, Medical, and Vision insurance.
Flexible work hours: Monday through Friday, 7:00 AM to 7:00 PM PST.

Career Growth Opportunities

Joining our team presents an excellent opportunity for professional development. We are committed to fostering a growth-oriented environment where you can enhance your skills and advance your career.

We invite you to apply and start your journey with us! Become a part of a dedicated team that strives to make a positive impact in the lives of our customers.

Employment Type: Full-Time