Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to
Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Client will provide equipment: desktop, monitor, keyboard, mouse, and headset.
This position is remote, however, due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS, Montana, Illinois, Maryland, Michigan, Minnesota, Vermont and Rhode Island.
We are looking for enthusiastic and customer-focused individuals to join our Member Loyalty Team as seasonal, unlicensed, Customer Service Advocates. In this role, you will be responsible for taking customers through the post-enrollment journey, answering both inbound and outbound customer service calls fluidly, handling a high volume of calls, and providing exceptional support to enhance member satisfaction and retention.
What You’ll Be Doing
Handle inbound and outbound customer service calls from existing members, addressing questions about their plans, resolving issues between carrier and member, and providing information about our complimentary services.
Identify and resolve member issues efficiently and effectively, ensuring a positive experience.
Assist members with questions related to their current plan, explain benefits included in their plan, and how to use them.
Answer outbound calls from a dialer and complete post-enrollment activities along with helping members utilize their plan benefits included in their plans.
Accurately use the script on screen and tools provided to help find client information, answer questions about our member’s plan, and efficiently document notes and outcome of the interaction.
Auto req ID
429897BR
Minimum Education Required
High School/GED
Job_Category
Work From Home
Additional Qualifications/Responsibilities
High School diploma or GED certificate
Strong organizational, interpersonal, and communication skills
6 months of customer service experience, preferably in a call center or similar environment.
Ability to handle high call volumes and manage multiple tasks simultaneously.
High-speed hardwired home internet connection with 50 Mbps download and 10 Mbps upload.
Prior experience with health insurance/Medicare plans is a plus.
Comfortable with desktop computers, including knowledge of MS Office applications and web browsing.
Ability to work any shift between the hours of 5:00AM PST and 11:00PM PST.
Must be able to work Saturdays and Sundays
Proficiency in using a dialer and other computer applications is a huge plus
- To perform this job successfully, a dedicated quiet home office/workspace is needed with stable internet connection. A home-based system test will be required to ensure speed and quality match company requirements. Cost for internet and/or phone service/equipment will not be reimbursable. Client will provide equipment: desktop, monitor, keyboard, mouse, and headset.
Pay Rate: $18/hour
Training Schedule: 7am - 3:30pm PST | Monday - Friday
Start Date: November 8th, 2024
This is a seasonal position set to end on December 31, 2024.
You will be off the following holidays: Thanksgiving Day (11/28), Christmas (12/23-12/25), and New Years Day (12/31)
Post-Training Schedule
TBD - between the hours of 5am - 11pm PST
Monday - Friday with the ability to work Saturday and Sunday if needed
City*
United States
State*
N/A
Job Code
Work_From_Home WFH
Affiliate Sponsor
Instant Teams
