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SAP AMS Lead / Project Manager

Remote: 
Full Remote
Contract: 
Freelance
Experience: 
Senior (5-10 years)
Work from: 
Canada

Offer summary

Qualifications:

Bachelor’s degree in Computer Science or related field, Relevant SAP certifications are desirable, Proven experience in SAP application support, Strong knowledge of SAP applications like ECC and S/4HANA, Experience leading teams, including performance management.

Key responsabilities:

  • Lead team of SAP consultants for support services
  • Ensure timely resolution of incidents and requests
  • Collaborate with clients on business needs
  • Define processes for incident and change management
  • Monitor service metrics and implement improvements
Resource Logistics Inc. logo
Resource Logistics Inc. SME https://www.resource-logistics.com/
201 - 500 Employees
About Resource Logistics Inc.
Resource Logistics, Inc. (RLI) was founded in 1997. RLI is a Minority Business Enterprise (MBE) owned and controlled company. Our vision and values shape who we are and how we serve our clients. At RLI this means listening attentively to wishes and requirements of the client and offering them superior human talents and IT solutions; in a way empowering them to make the best decision and achieve their internal goal. Our aspiration is to become one of the world’s leading IT solution provider. Our offices in two different continents enable us to serve clients globally with solutions tailored to client’s individual needs. So that we can identify future industry development ahead of time, take the right steps to server, and benefit our clients, we constantly strive to keep abreast the latest trends in technology and IT management. As an employer, promoting internal mobility, recruiting talent, encouraging sustained employee development, and offering competitive salaries and fringe benefits are all factors that make RLI an innovative and attractive employer. Over 15 years of proven track record in providing cost effective and top notch talent to fortune 1000 companies, government and other major corporations/entities such as TD Ameritrade, Avaya, JP Morgan Chase, Credit Suisse, CIGNA, Blue Cross BlueShield, Hartford Insurance, State Govt Of Maryland etc. ___________________________ ___________________________ ___________________________ Twitter: Career_RLI Facebook: https://www.facebook.com/ResourceLogisticsInc/ LinkedIn: https://www.linkedin.com/company/resource-logistics ___________________________ ___________________________ ___________________________ If you are looking for job, please share your profile directly at: Fresher: should share their resume directly at campus-recruitment@resource-logistics.com & experienced at himani@resource-logistics.com ___________________________ ___________________________ ___________________________
See more Resource Logistics Inc. offers

Job description

Lead and manage a team of SAP consultants responsible for providing application support and maintenance services for SAP systems
+ Ensure the timely and effective resolution of incidents, problems, and service requests in alignment with agreed service level agreements (SLAs)
+ Collaborate with clients to understand their business requirements, priorities, and expectations for SAP application support
+ Develop and maintain strong client relationships, serving as the main point of contact for SAP AMS services and escalations
+ Define and implement processes and procedures for incident management, problem management, change management, and service request management
+ Monitor and analyze service performance metrics, identify areas for improvement, and implement corrective actions to enhance service delivery
+ Provide guidance and support to the team in troubleshooting and resolving complex technical issues related to SAP applications
+ Coordinate with technical teams and other stakeholders to ensure the availability and stability of SAP system
+ Facilitate knowledge sharing and training initiatives to enhance the skills and capabilities of the AMS team
+ Stay up-to-date with the latest SAP technologies, releases, and best practices related to application support and maintenance.

What We Look For in a Candidate
+ Bachelor’s degree in Computer Science, Information Systems, or a related field. Relevant certifications in SAP are highly desirable
+ Proven experience as an SAP consultant, with a focus on application support and maintenance
+ Strong knowledge of SAP applications such as SAP ECC, SAP S/4HANA
+ Experience leading a team of SAP consultants, including performance management, coaching, and mentoring
+ Solid understanding of IT service management (ITSM) frameworks and methodologies, preferably ITIL
+ Familiarity with incident management, problem management, and change management processes and tools
+ Strong analytical and problem-solving skills, with the ability to identify root causes and develop effective solutions
+ Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Information SharingIT Service ManagementSAP ApplicationsProblem ManagementSAP Technology ConsultingPerformance ManagementProcess ImprovementHardware TroubleshootingChange ManagementSAP S/4HANASAP ERPService-Level AgreementCustomer Relationship ManagementIncident Management

Other Skills

  • Mentorship
  • Problem Solving
  • Verbal Communication Skills
  • Analytical Skills
  • Team Leadership
  • Coaching
Are you interested?

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