Offer summary
Qualifications:
Minimum of 3 years OKB development experience, Strong organizational and project management skills, Familiarity with knowledge management systems, Experience in customer service or BPO environments, Business Process Improvement Certification is a plus.
Key responsabilities:
- Manage creation and maintenance of the knowledge base
- Develop, document, and update operational processes
- Create and curate 'How To' guides and SOPs
- Collaborate with teams for continuous improvement
- Monitor and report on knowledge base effectiveness