Remote Customer Advocate | WFH

Job Title: Customer Advocate - Remote | WFH

Job Overview

We are seeking a dedicated and empathetic Customer Advocate to join our team at a leading IT managed services provider. In this remote role, you will play a pivotal part in delivering exceptional customer service to our diverse clientele, including small to medium-sized businesses, internet service providers, and hospitality organizations throughout the US and Canada.

Company Culture And Values

Our organization is built on a foundation of teamwork and mutual respect. We champion a work culture that fosters professional growth and celebrates achievements. Our commitment to employee retention and development ensures that our team members are equipped to excel in their roles while enjoying the benefits of a collaborative and dynamic workplace.

Key Responsibilities

• Cultivate a positive and respectful environment for both the team and customers.
• Acquire in-depth knowledge of our products and services to effectively assist and educate customers.
• Respond to customer inquiries with empathy and efficiency, ensuring prompt follow-ups where necessary.
• Maintain meticulous records of customer accounts, managing orders, changes, and requests accurately.
• Learn and adapt to various computer applications and systems to enhance customer support.
• Continuously enhance your expertise in relevant areas such as connectivity troubleshooting, billing, and more.
• Uphold the confidentiality of both company and customer information.
• Perform additional responsibilities as assigned by supervisors or management.
  
  

Required Skills

• 1-2 years of customer service and/or retail experience.
• A friendly, driven, and motivated approach to customer interactions.
• Proficiency in Microsoft Office and other web-based applications.
• Excellent active listening and communication skills.
• Highly responsible, resourceful, and dependable with a strong attention to detail.
• Ability to manage multiple tasks while meeting deadlines.
• Eagerness to learn and assume greater responsibilities as needed.
• Capability to work effectively in a remote setting.
• Flexibility to adapt to part-time hours, including potential weekend and holiday shifts.
  
  

Career Growth Opportunities

We are committed to supporting your professional development and providing opportunities for advancement within our organization. Join us to enhance your skills and grow your career in a nurturing environment that values your contributions.

We invite you to be a part of our mission to connect people through innovative communication systems. We look forward to welcoming you to our team!

Employment Type: Part-Time