Customer Success Manager (Social SaaS)

Join us in a high-visibility position to craft and deliver a customer success as we build the industry-leading social community growth platform.

Scrollmark is a social commerce platform that grows fanbases, nurtures audiences, and creates+measures revenue on social. We’re the platform of choice for mid-market brands looking to take their social commerce to the next level. We do this by using the most underutilized channel in marketing today - direct messages.

As an early-stage startup, we're looking for partners with the commitment and conviction to define the future of this company. So far, we've raised $3M in seed funding from Mayfield, Jackson Square Ventures, Lemniscap, Shakti, and Aperiam. Our goal for the next 6-12 months is to rapidly expand our customer base. Nearly 9/10 customers are moving from a free trial to a sale. Our co-founders have experience working in large enterprises and small startups, and we maintain a culture of respect, passion, and inclusivity. In this role, you'll be reporting directly to the Head of Growth with direct access to the executive team. This is a fantastic opportunity to advance your career, challenge yourself, and work with cutting-edge technology.

The ideal candidate is someone with at least 5+ years of full-time Customer Success experience, ideally with a social SaaS background.

During your first 6 months you will:

• Meet and build relationships with the CEO, CPO, and Head of Growth.
• Take your first customers from initial implementation through launch.
• Become an expert on our products, answering questions for every customer-facing team.
• Build out the processes, knowledge base, and collateral that will shape the future of the SA team.