Company Overview:
NWN Carousel delivers AI-powered technology solutions for the modern workplace, delivered across multiple offerings. Our expertise in cloud transformation, intelligent infrastructure, cybersecurity, managed devices, visual collaboration, and cloud communications, leverages 30+ years of engineering strategic outcomes. Our proprietary Experience Management Platform (EMP) ensures seamless service delivery, real-time observability and improved uptime, efficiency, and experiences for our clients. We’re a customer-obsessed team earning a 70+ Customer Net Promoter Score (NPS), and committed to a culture of innovation, integrity, and operational excellence. Our company has been recognized with hundreds of industry awards and are proud to be a 'Best Place to Work’ with an 80+ Employee Net Promoter Score (eNPS).
Our team of 1,050+ dedicated and talented employees deliver first-class, innovative technology solutions to more than 5,000 customers with a goal to deliver great customer and employee experiences. We offer employees a rewarding family-friendly flexible work environment where they can advance their skills and grow their careers AND we offer full-time employees a competitive and comprehensive benefits package.
Responsibilities:
The Associate Solution Engineer role is responsible for the support of client’s enterprise solutions. The Associate Solution Engineer will act as a technical support engineer for assigned clients and field initial support requests. In addition, the role will work escalations from customer’s and other Managed Service Engineers.
Shift: Monday - Friday 8:00 AM - 5:00 PM Pacific Time
Up to 50% travel throughout the state of California
Scope of Role Responsibilities
Essential, key job responsibilities for this role include, but are not limited to:
- Support for client’s enterprise solutions.
- Technical support engineer for assigned clients and field initial support requests.
- Responsible for work escalations from customer’s and other Managed Service Engineers.
- Work with and develop expertise in many enterprise data infrastructure products from the following vendors: Cisco, Microsoft, NetApp, VMware, and EMC.
- Assist senior level engineers with projects and initiatives for customers.
- Assistance in configuring, installing, troubleshooting and repairing offerings technical solutions for our customers.
- Interact with clients to resolve any issues before, during, or after service engagements.
Additional job responsibilities include, but are not limited to:
- Interact with clients to resolve any issues before, during, or after service engagements.
- Schedule on-site visits when necessary in accordance with the customer contract.
- Provide end user support to customers on an as needed basis.
- Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
- Datacenter maintenance; racking/cabling new equipment.
- After hours/weekend trouble escalations and scheduled work when needed.
- Complete and accurate time entry on a weekly basis.
- Provide continued input to management regarding new ideas and concepts to improve overall quality of service to our clients and partners.
- Other responsibilities as assigned.
Qualifications:
Role Qualifications and Requirements
The following are minimum qualifications and requirements required for this role:
- 2 plus years of experience working in an enterprise level IT environment.
- Experience with computer, monitor, cabling, camera, speaker installations
- Experience with rack and stack networking equipment
- Demonstrated verbal and written communication skills.
- Strong communications skills and the ability to multitask are essential.
- Comfortable, poised, and affable with customers from end users to senior level executives.
- Candidates must have strong interpersonal as well as analytical troubleshooting skills.
- Must be able to effectively work in a team environment.
- Schedule on-site visits when necessary in accordance with the customer contract.
- Must have reliable transportation.
- Ability to lift 50 pounds
- Comfortable working on ladders
- Must supply reliable cell phone. Cell phone costs may be reimbursed.
All offers of employment at NWN Carousel are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees. This role has additional DOJ background check requirements.
NWN Carousel is an Equal Opportunity Employer: NWN Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.
