Remote Account Manager / BDM / CSM - PropTech | WFH

Job Title: Customer Success Manager - B2B SaaS (Hospitality Experience Required)

Location: Remote within Florida, Tennessee, or Arizona

Travel: Up to 10-30% to client sites (approximately 2 weeks of travel per quarter)

Experience: 3-8 Years

Salary: \(60,000 - \)65,000 Base + Bonus/Commissions

We are a premier provider of B2B SaaS solutions revolutionizing the hospitality sector. Our innovative platform enhances operational efficiency, guest satisfaction, and business growth for hotels, vacation rentals, and property management firms.

Job Overview

We seek a proactive Customer Success Manager with a strong background in B2B SaaS and hospitality. This role is pivotal in managing substantial client relationships, ensuring seamless onboarding, and fostering revenue growth through effective upselling, renewals, and churn mitigation.

Key Responsibilities

• Manage large accounts, serving as a trusted advisor focused on client success and satisfaction.
• Lead the onboarding process, guaranteeing a smooth integration and comprehensive understanding of our platform's capabilities.
• Identify and leverage opportunities for upselling, cross-selling, and maximizing product usage within key accounts.
• Drive contract renewals while minimizing churn by cultivating strong relationships and aligning with clients’ objectives.
• Resolve customer issues promptly by collaborating with internal teams.
• Conduct regular business reviews with clients to showcase value and strategize for future growth opportunities.
• Engage in face-to-face meetings with clients as required to provide guidance and optimize their platform experience.
• Monitor customer success metrics and respond proactively to any signs of dissatisfaction or potential churn.
• Collaborate cross-functionally with sales, support, and product teams to enhance customer experience based on client feedback.
  
  

Required Skills

• Strong relationship management and communication skills.
• Proven ability in negotiation and account management.
• Insight into the operational challenges of the hospitality industry.
• Experience delivering comprehensive business reviews and strategic advice.
• Capability to proactively monitor client satisfaction and engagement.
  
  

Qualifications

• 3-8 years of experience in Customer Success, Account Management, or related client-facing roles.
• Minimum of 2 years in B2B SaaS, specifically managing large client accounts.
• At least 1 year of experience in the hospitality sector, with a clear understanding of its operational dynamics.
• Demonstrated success in managing high-value accounts, upselling, and achieving notable retention rates.
• Willingness to travel up to 10-30% for client engagement and relationship building.
  
  

Career Growth Opportunities

This role offers substantial potential for professional development and advancement within our organization as you effectively manage and grow client accounts.

Join our team to make a meaningful impact in the hospitality industry, leveraging your expertise to drive client success while contributing to the growth of our cutting-edge platform.

Employment Type: Full-Time