With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.
Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.
The Role
Reporting to the Revenue Strategy and Operations Manager, this position is responsible for supporting a variety of sales and services related programs, initiatives, and analytics in North America. Candidates for this role must have experience manipulating large sets of data to discover trends and make recommendations. The role will work cross-functionally with multiple departments including executive leadership, sales, support, marketing, operations, finance, product, and data analytics to support the design, implementation and continued optimization of multiple business needs. This includes delivering data-driven insights to internal partners to inform short and long term strategy and action plans. The ideal candidate will be able to recognise and understand the relationship between clean data, clear & efficient processes, and reporting.
The Analyst level position is expected to have an excellent understanding of the OpenTable Sales and Services organization, or the ability to learn. You'll be able to navigate the roles, reporting, and reality of the business in the field. This position needs to have excellent communication, project management and data analysis skills and be comfortable building recommendations. Experience with Salesforce, Tableau, SQL queries, and a finance or analytics background preferred.
In this role, you will:
- Sophisticated analytics to support global Sales and Services decisions
- Prepare & present data analysis for audiences ranging from field sales members to senior leadership
- Make data-driven decisions: translate data sets into impactful insights, recommendations, dashboards, and reports for the larger sales and operations teams
- Manage and enhance pre existing data sets that are used to help leadership make decisions
- Collect feedback and handle flow of inbound requests from the Global Restaurant Sales and Services (RSS) team for process and system enhancement requests; drive process optimisation and training
- Evaluate and outline new sales & services territories
- Build and maintain financial models, forecasts and dashboards for various business scenarios
- Salesforce.com (SFDC) data stewardship and improvement; dashboard and report creation and upkeep; end user support and documentation management
- Data management & process creation related to new products, features, and acquisitions
Please apply if:
- Advanced Excel skills required, including proficiency with pivot tables and VLOOKUP. Equivalent Google Sheets experience preferred
- Proficiency with SQL and database management
- Experience with data visualization tools
- Operational experience in measuring and improving efficiency, utilization, scale initiatives etc.
- High energy and contagious enthusiasm. Willing to take on tough projects and be a peer leader in order to support growth
- Strong verbal and written communication skills; including detailing business processes, use cases, and business requirements
- Excellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organization skills
- Understanding of sales process within OpenTable, or equivalent sales process experience
- Knowledge in Salesforce and MicroStrategy a plus
- 1-3 years of experience in analytics, operations, or strategy role
A few of the benefits you get at OpenTable:
- Work from (almost) anywhere; wherever you do your best work
- Focus on mental health and well-being
- Company paid therapy sessions through SpringHealth
- Company paid subscription to HeadSpace
- Company-wide weeks off each year - the whole team fully recharges (and returns without a pile-up of work!)
- Generous paid parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Health, dental & vision plans
- 401k with company match
- Focus on your career growth
- Enriched learning and development opportunities
- Leadership development
- Access to thousands of on-demand e-learnings
The range for this Canada located role is $68,000 - $75,000 CAD.
Diversity, Equity, and Inclusion
OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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