FEMA Support Call Center Agent - Remote | WFH

Job Overview

We are pleased to present an exciting opportunity to join our remote call center team dedicated to supporting FEMA during their critical surge season. We are currently on the lookout for committed Call Center Agents for a work-from-home position that is expected to last around four months, with the possibility of extension.

Key Responsibilities

As a vital liaison for individuals seeking federal assistance, your responsibilities will encompass:

• Assisting individuals in registering for federal assistance, addressing inquiries regarding previous registrations, and providing referrals to relevant relief programs.
• Conducting calls with exceptional patience, tact, and courtesy while determining needs and offering accurate instructions or referrals.
• Skillfully entering information into FEMA's Windows-based database while executing scripted interviews.
• Supplying phone numbers and agency referrals for additional support services when necessary.
• Carrying out further duties tailored to the level of FEMA support required for each event.
• Participating in scheduled shift meetings to remain updated on event-specific information prior to your shift.
• Exhibiting outstanding communication and customer service skills, ensuring a high level of professionalism in all interactions.
• Effectively navigating personal computers within a Microsoft Windows environment.
• Completing data entry and other relevant tasks concurrently with calls, allowing a maximum of 10 seconds for "after call" work in case of call drop.
• Ensuring calls are handled in a private setting, avoiding the use of cell phones or public areas.
• Maintaining a high-speed internet connection (minimum 25 Mbps download speed, 5 Mbps upload speed; 50 Mbps download for shared connections preferred).
  
  

Required Skills

• Proficient in the Microsoft Office Suite.
• Strong organizational, written, and verbal communication skills.
• Ability to excel in a fast-paced, deadline-driven environment.
• Team-oriented with the capacity to operate independently when required.
  
  

Qualifications

• An Associate degree or a combination of education, technical training, or relevant work experience considered in lieu of a degree.
• U.S. Citizenship.
• Capability to handle sensitive information with a high degree of confidentiality.
  
  

Career Growth Opportunities

This role presents the unique chance to gain invaluable experience within the federal assistance sector, paving the way for further opportunities within our organization and beyond in public service roles.

If you are eager to make a meaningful impact and support those in need while working from the comfort of your home, we invite you to apply!

Employment Type: Full-Time